Field Services Engineer

7 days ago

Baltimore, United States EHR SERVICES LLC Full time

EHR Services is working with Covaris, LLC to hire a Field Services Engineer.

The Field Service Engineer will be responsible for coordinating and executing field service activities of Covaris instruments, serving as the first point of contact for technical support questions, and coordinating and performing on-site repair and preventative maintenance. Operating under general supervision, this role is expected to work independently, relying on extensive experience and judgment to plan and accomplish goals. This position reports to the Director of Global Service. This position is remote based in Raleigh, North Carolina or Baltimore, Maryland with the ability to travel as needed.

Responsibilities:

  • Coordinate and perform all field service activities, including but not limited to, installation of instruments, on-site and depot repair, and preventative maintenance visits.
  • Communicate directly with each customer account for scheduling and follow-up.
  • Communicate with Territory Sales Managers regarding account activity.
  • Maintain service customer records in CRM to track warranty and service plans for every instrument, as well as maintain account contact information.
  • Initiate service requests using the CRM database, perform essential work to complete each service request, and follow up with accounts where required.
  • Be responsible for service reporting from the field and depot service.
  • Respond to and take action regarding the technical support telephone line and technical support email address.
  • Assist Engineering and Manufacturing with the investigation of production and/or design problems with the current inventory of instruments.
  • Make recommendations in written format for modifications to design and manufacturing procedures learned from the field.
  • Provide input and guidance for repair procedures.
  • Develop and edit SOPs for service and repair.
  • Maintain strong working relationships with US Production, Service, and Engineering functions to ensure proactive implementation of Covaris best practices.
Qualifications:
  • Bachelor's degree in a Scientific, Engineering, or Technical discipline, or equivalent years of relevant experience.
  • Interest and ability to work with customers via phone or face-to-face.
  • 5+ years of experience in Engineering, Manufacturing, or Service environments.
  • 5+ years in a technical service organization.
  • Experience working in a laboratory/clinical environment is an advantage.
  • Familiarity with electronic testing procedures.
  • Experience with advanced measurement tools, such as multi-meters, oscilloscopes, is a plus.
  • Instrument assembly/disassembly skills and knowledge.
  • Computer skills using Microsoft Office Suite, CRM systems, and internet competence.
  • Ability to work individually or in a team environment.
  • Ability to effectively manage own schedule and be capable of working with a degree of independence when required.


To learn more about Covaris, visit their website at

  • Field Services Engineer

    4 weeks ago

    Baltimore, United States EHR Services Full time

    Job DescriptionJob DescriptionEHR Services is working with Covaris, LLC to hire a Field Services Engineer. The Field Service Engineer will be responsible for coordinating and executing field service activities of Covaris instruments, serving as the first point of contact for technical support questions, and coordinating and performing on-site repair and...

  • Field Service Engineer

    4 weeks ago

    Baltimore, United States Lensar Full time

    *LENSAR has one Field Service Engineer opportunity available within the Washington, D.C. and Maryland area.* Company Overview LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our...

  • Field Service Engineer

    2 weeks ago

    Baltimore, United States Lensar Full time

    Company Overview LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time to understand the needs of surgeons and their patients so that we can innovate our...

  • Commissioning Field Engineer

    4 weeks ago

    Baltimore, United States FST Technical Services Full time

    Job DescriptionJob DescriptionFST Technical Services Commissioning (Cx) division formerly horizon engineering associates LLP, is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing,...

  • Field Service Engineer II

    3 days ago

    Baltimore, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...

  • Field Service Engineer

    4 weeks ago

    Baltimore, United States SCIEX Full time

    Field Service Engineer For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market...

  • Field Service Engineer

    1 week ago

    Baltimore, United States Danaher Corporation Full time

    Field Service Engineer For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market...

  • Field Service Engineer

    3 weeks ago

    Baltimore, United States SCIEX Full time

    Field Service Engineer For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market...

  • Field Engineer

    6 days ago

    Baltimore, United States Aegion Full time

    Insituform Technologies, LLC is seeking an experienced Field Engineer. Insituform Technologies, LLC, a subsidiary of Aegion Corporation, is a leading worldwide provider of cured-in-place pipe (CIPP) and other technologies and services for the rehabilitation of pipeline systems. Insituform's businesses consist of sewer, drinking water, and energy and mining...

  • Field Engineer

    4 weeks ago

    Baltimore, United States Flatiron Construction Full time

    Overview: Provides technical engineering information to ensure construction work complies with all engineering standards, codes and contract specifications. This position will support our Susquehanna River Rail Bridge project, a $1.7B mega project in Maryland. A Joint Venture between Flatiron and Herzog, are set to replace the 117 year old, two-track...

  • Field Service Engineer. Job in Baltimore Allied-IT Jobs

    4 weeks ago

    Baltimore, Maryland, United States GE Healthcare Full time

    Job Description Summary Job Description Roles and Responsibilities: Role Summary : . Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with experienced...

  • Field Service Technician

    2 weeks ago

    Baltimore, United States PEVCO SYSTEMS INTERNATIONAL Full time

    Job DescriptionJob DescriptionField Service Engineers provide on-site installation, startup, troubleshooting, repair and maintenance of our pneumatic tube delivery systems in hospitals and health care settings. Technicians deliver outstanding service and support to our customers to keep their systems performing in critical environments.Essential...

  • Field Service Technician

    3 weeks ago

    Baltimore, United States Tennant Company Full time

    With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to...

  • Field Service Leader

    2 weeks ago

    Baltimore, Maryland, United States Barry-Wehmiller Companies Inc Full time

    Job Description:Responsibilities:Supervise and schedule field service work for the installation, repair, and adjustment of equipment, ensuring prompt and efficient resolution of customer problems.Assign work schedules to field service personnel, considering their expertise and workload.Resolve all customer issues within 30 days, prioritizing customer...

  • Field Service Leader

    2 weeks ago

    Baltimore, Maryland, United States Istituto Marangoni Full time

    About Us:BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers...

  • Field Service Technician

    2 weeks ago

    Baltimore, United States Filamatic Full time

    **Field Service Technician** As a Field Service Technician, you will work closely with both internal teams and external clients installing and maintaining complex equipment. Approximately 30% of your time will be traveling to client sites and the rest will be working closely with our teams at our HQ in Baltimore. You will utilize both detailed and general...

  • Field Engineer I

    2 weeks ago

    Baltimore, Maryland, United States Knewin Full time

    Job Overview Skanska is searching for a dynamic Field Engineer I. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion.Our work makes a clear contribution to society and the environment around us. We build in many different verticals....

  • Field Engineer I

    2 weeks ago

    Baltimore, United States Skanska Full time

    Job Overview: Skanska is searching for a dynamic Field Engineer I. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different verticals....

  • Field Service Technician

    3 weeks ago

    Baltimore, United States IQVIA Full time

    **Position Description**: Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for implementing a software update in a variety of clinical settings for an automated medication...

  • Structures Field Engineer

    3 weeks ago

    Baltimore, United States Flatiron Construction Full time

    Provides technical engineering information to ensure construction work complies with all engineering standards, codes and contract specifications. This position will support our Susquehanna River Rail Bridge project, a $1.7B mega project in Maryland. A Joint Venture between Flatiron and Herzog, are set to replace the 117 year old, two-track movable...