Customer Service Specialist

2 weeks ago

Hadley, United States Big Y Full time

Job Description

  • Operate a cash register, lottery, and scanner using correct scan or ring method.
  • Maintain daily logs and status reports.
  • Ability to operate equipment in location while following established best practices.
  • Process customer transactions.
  • Oversee and direct workflow of customer service employees.
  • Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.
  • Handle customer transactions and resolve customer concerns as necessary.
  • Provide training as needed through expertise and knowledge.
  • Resolve complaints following established procedures, seeking management support when necessary.
  • Accurately scan/ring all items.
  • Handle tenders following company policies.
  • Build relationships, educate our customers, and create sales.
  • Adhere to all Company policies/procedures and government regulations.
  • Adhere to all Company loss prevention policies and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.).
  • Complete all training requirements by respective due dates.
  • Stocking and cleaning interior and exterior of the building.
  • Accurately handle and secure all monies, funds and other media assigned.
Requirements
  • Ability to represent A Culture of Caring and The Pursuit of Excellence through Big Y's Firm Foundations (Character, Collaboration, Personal Development, Actions & Results).
  • Must project a clean and professional appearance.
  • Must be a team player with a positive attitude and businesslike conduct.
  • Ability to operate within Company policies, procedures, and standards.
  • Ability to work a flexible schedule in accordance with the needs of the store.
  • Attention to detail, accuracy, ability to prioritize and follow-through.
  • Possess excellent organizational, interpersonal, and communication skills.
  • Ability to learn and utilize computer applications.
  • Must be at least 18years of age.
  • Must consent to and pass a drug screen and background investigation at time of hire.

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