Project Manager
4 weeks ago
Join our dynamic project management team, renowned for exceptional client satisfaction ratings, and play a key role in driving our company's growth. As a crucial member of our team, you will ensure outstanding client experiences, fostering enduring partnerships and encouraging repeat engagements. Your contributions will be pivotal in reinforcing our market leadership as the premier provider of technology-enabled solutions in Market Research.
Prodege:
A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.
As an organization, we go the extra mile to "Create Rewarding Moments" every day for our partners, consumers, and team. Come join us today
Primary Objectives:
In this pivotal Project Manager role, you are crucial to exceeding client expectations and delivering successful online market research projects. You'll be responsible for the entire project lifecycle, ensuring timely execution and exceptional client service from launch to data delivery. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a rapidly changing environment.
Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)
- Manage and maintain the highest quality standards in all aspects of delivery and data, as well as meeting project timelines.
- Proactively identify, troubleshoot, escalate, and resolve project issues and changes that impact timing and require additional fees (scope creep), and effectively communicate these areas to internal team members, stakeholders, and clients.
- Coordinate and manage third-party and outsourcing vendors to deliver high levels of client satisfaction.
- Supports existing account relationships to ensure they remain healthy, productive, profitable, and mutually beneficial with the goal of securing repeat business
- Responsible for reporting and effectively communicating project metrics (i.e.; incidence rate, completion rate, timelines, and client preferences to internal stakeholders and colleagues.)
- Oversee all phases of market research projects from simple to moderate complexity.
- Lead project ownership, collaborating closely with teams to fulfill client requirements.
- Develop comprehensive project roadmaps outlining objectives, milestones, and involved parties.
- Deliver exceptional client service, meet client goals, offer optimization insights, and maintain transparent communication throughout the project.
- Expertise in market research best practices from inception to data delivery.
- Collaborate with internal teams to ensure client satisfaction.
- Manage project execution, guiding clients, teams, and external partners through essential project phases, including kick-off meetings, questionnaire optimization, survey programming, fieldwork monitoring, data accuracy checks, visualization support, and invoicing.
- Uphold the highest quality and timeliness standards in project delivery.
- Proactively identify and resolve issues, manage scope changes, and communicate effectively with all stakeholders.
- Coordinate with external vendors to achieve client satisfaction.
- Support and enhance client relationships to secure repeat business.
- Report project metrics clearly to internal teams.
- 4+ years of market research experience, ideally within the project management/operations function or with relevant experience in managing market research projects from inception to completion
- Strong understanding of market research principles, methodologies, and best practices
- Excellent communication and interpersonal skills
- Highly organized with strong prioritization, problem-solving, and time-management skills
- Ability to thrive in a fast-paced environment with strong analytical and decision-making skills
- Results-oriented with a keen eye for detail and a passion for learning new technologies.
- Team player with experience working in a global environment
- Proficient with Word & Excel
- Proficient with G Suite (Gmail, Google Sheets, Google Docs, Google Drive, Google Sites)
- Bachelor's degree or equivalent work experience
- 2+ years of client-facing experience
- Familiar with survey scripting and data reporting platforms (e.g. Qualtrics, Decipher, Confirmit, Dimensions, etc.)
- Familiar with CRM-based solutions is a plus (i.e NetSuite, Salesforce, etc)
Pay Transparency:
The anticipated base salary range for this position is $70,000 to $90,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc. Prodege is a multi-state employer and final compensation within this range could be impacted by work location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Prodege Benefits:
Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year. Employees receive an option to purchase shares of Company stock commensurate with their position, which vests over four years.
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