IT Service Desk Team Leader Soil Association
4 weeks ago
We have a new and exciting role for an experienced Service Desk Team Leader, with excellent people management skills and technical experience, to join our IT Team at our Bristol Offices.
Coming from an IT services delivery environment, with a passion for people and a good understanding of IT Support ticketing and service delivery systems is needed to be successful in this role. A love for technology is essential.
You will have the opportunity to utilise the latest technologies as we invest heavily in IT, people, and pride ourselves on outstanding customer service.
Experience using Microsofts suite of cloud-based products, Azure, O365 and Power BI would be a distinct advantage in this role.
As the Service Desk Team Leader, you will provide support to our staff along with day to day management of a small team, reporting to the Head of IT.
The role will include monitoring and managing the service desk team with the opportunity to guide a new apprentice's daily performance and productivity.
This role will be responsible for Service Delivery, support and system monitoring, employee onboarding, producing solutions and training.
The ability to communicate with peers and users at a non-technical level is vital.
**Benefits** Competitive
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