Member Services Associate Wellness Center PRN

3 weeks ago

Wesley Chapel, United States AdventHealth Full time

**All the benefits and perks you need for you and your family:**

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** PRN

**Shift** : Days

**The community youll be caring for:** AdventHealth Wesley Chapel

From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize

Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health.

50,000 sq ft community Health & Wellness Center.

Comprehensive womens health center named Inspiration Place that incorporates female physician specialists, womens imaging, pelvic floor and female physical therapy and a boutique spa.

Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times.

AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence.

Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco.

**The role youll contribute:**

Reporting to Wellness leadership at the Health & Wellness Center (HWC) at AdventHealth Wesley Chapel (AHWC), the Members Services Associate engages in the activities of membership sales, the front desk, caf, and logo shop to ensure that optimum efficiency and customer service is provided to members and guests. Also sells HWC memberships to individuals, families, and corporations. Builds and retains relationships with existing members and clients in an effort to assist with stabilizing membership base and improving retention.

**The value youll bring to the team:**

Welcomes and greets members in a courteous and friendly manner; verifies their identification and necessary membership information by using computer hardware and software.

Builds and maintains relationships with existing members to reduce attrition levels. Assists members with billing changes, bridges, freezes or other changes in membership status. Assists in the resolution of disputes regarding membership dues and directs billing problems to the Member Services and Business Manager.

Answers incoming telephone calls in a professional, courteous and customer service related manner; takes messages or directs calls as appropriate. Calls are answered based on the customer service guidelines of the HWC and AHWC.

Monitor visitors and guests to ensure an orderly entrance area and courteously answers or directs their inquiries, concerns or attention to appropriate personnel. Straightens entrance, lobby, and desk areas as necessary to maintain a neat, attractive appearance.

Qualifications

**The expertise and experiences youll need to succeed:**

**** A minimum of three months retail or customer service experience upon hire.

Current BLS Certification required upon hire.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Wesley Chapel

**Schedule:** Per Diem

**Shift:** 1 - Day

**Req ID:** 24020279

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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