Director of Outpatient Clinics

Friday, February 23, 2024 DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.

As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff. Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here. Claratel Behavioral Health (formerly DeKalb Community Service Board) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. As a public, not-for-profit organization, Claratel operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.

Our staff of physicians, nurses, clinicians, and support personnel are dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. Claratel is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). The Director of Behavioral Health Outpatient Clinics is responsible for the direction and leadership of operational, financial, programmatic, and personnel activities for Claratel Outpatient Clinics. This includes establishing, meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives for Claratel Behavioral Health. While the range of duties and responsibilities is broad and varied, the position’s major responsibility is providing programmatic and operational leadership to the Outpatient Clinics. The Director works closely with a variety of internal and external stakeholders, coordinating the activities of the Behavioral Health Outpatient Clinics. The Director of Behavioral Health Outpatient Clinics is responsible to the Chief Clinical Officer. Major Responsibilities Incorporates Claratel Behavioral Health’s vision, mission and values in goals and services within the Outpatient Clinics. Develops and manages clinical operational initiatives with measurable outcomes. Formulates objectives, goals and strategies collaboratively with internal and external stakeholders. Prepares and delivers reports to Executive Leadership outlining progress toward meeting semi-annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing and human resources. Provides an experience and environment of client/family centered and recovery-oriented care with attention to trauma informed and evidence-based care. Demonstrates effective collaboration with Executive Leadership Serves as a Subject Matter Expert for staff and Executive Leadership teams Develops and maintains a departmental budget Informs reporting managers of the budget and context within the overall agency budget Monitors financial data and uses the data to inform decisions regarding FTE’s, staffing and operational budget. Monitors revenue and expenses and ensures site/staff performance is consistent with forecasted expectations. Actively seeks opportunities to improve financial outcomes, engaging managers in the process. Directs all activities within area of responsibility Supervises clinical management of outpatient behavioral health clinic services. Ensures agency policies and procedures are communicated and followed by staff Engages managers and other stakeholders in continuous improvement of systems and processes Develops and implements innovative systems and processes that improve staff and client quality and safety Initiates, monitors and enforces regulatory requirements Provides supervision of clinic management staff, ensuring a culture of learning and professional development. Conducts random inspections/ audits of facilities and documentation. Prepares and assists in the preparation of new and renewal applications for grants, contracts and budget development. Participates in state audits, accreditation reviews, and incident response as indicated. Critical Interfaces Leads and/or serves on a variety of appropriate internal and external committees to represent the outpatient behavioral health services Develops and maintains relationships with key stakeholders at local, regional and statewide levels in support of outpatient behavioral health services Skill, Competency, and Education Requirements Education and Licensure

– Minimum of a master’s degree and licensure as a LPC (along with CPCS or ACS), LCSW or LMFT. Work Experience

– Minimum-Three years relevant experience in the management of outpatient behavioral health services or programs. Preferred Experience – Has held administrative position with a behavioral health organization in Georgia that included clinical operations. Skills, Knowledge and Abilities Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams. • Demonstrated creativity and flexibility. • Ability to operate in high-pressure situations. • Excellent organizational skills. • Demonstrated innovative approach to problem resolution. • Ability to work collaboratively with internal and external stakeholders. Demonstrated commitment to client/family centered care, trauma informed care, recovery oriented and evidence based care. Broad knowledge of modern health care administration practices and principles of a managed care environment • Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues. • Demonstrated effective managerial and administrative leadership of clinical operations Ability to function independently and deal with multiple, simultaneous projects. • Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement. • Ability to demonstrate a commitment to quality and excellence. WORKING CONDITIONS

Works across several outpatient clinic sites and in the community. Base work hours are 8:15am-5:00pm, however, this position entails attending meetings and events in the community that fall outside traditional work hours. Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. Claratel (DeKalb CSB) is an equal opportunity employer regarding disability under VEVRRA and ADA

As a part of the pre-employment process, the selected applicant will undergo an FBI Criminal History Records check, Motor Vehicle Report (MVR) check and drug screening. Direct Care positions may require Tuberculosis (TB) testing.

DeKalb Community Service Board participates in E-Verify ( Company ID: 226305 ). Our Mission:

DeKalb Community Service Board strives to provide the right service, for the right person, at the right time.

Our Vision:

The DeKalb Community Service Board envisions a community in which disabilities no longer limit potential.

Our Values: •Providing inspirational leadership in marshaling resources to achieve our vision •Being an industry leader in public sector service delivery •Having talented and well trained staff that is client and mission focused •Offering a full service continuum with a collaborative spirit •Being the provider of choice, the employer of choice and the board of choice

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