Guest Loyalty Specialist

2 weeks ago


Chesterfield, United States Sonic Automotive Full time

Guest Loyalty Specialist in Chesterfield, MO at EchoPark Automotive Location: 18491 Outlet Boulevard Chesterfield, MO 63005 Job Type: Sales Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work, and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities Job Description EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our store in Chesterfield, MO. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews. What You'll Do: Ensure the guest’s happiness and their likelihood to recommend EchoPark to others. Act as the owner of the company/guest communication, resolving any issues and/or meeting the guest’s needs. Answer and return all guest phone calls and emails in a timely, friendly manner. Communicate with sales and recon departments. Schedule appointments. Meet and greet the guest, making them feel welcome and setting expectations regarding the upcoming process. Liaise with recon to ensure timely completion and provide guests with updated information and expectations. Ensure repairs have met company standards and guest expectations. Create an outstanding culture of communication with the guest and team. What We’re Looking For: Demonstrated customer service and attention to detail Experience in problem resolution Transparency Integrity Willingness to learn Ownership Ability to celebrate small successes What We Offer: $42k salary base with monthly bonus opportunities Health, Dental, and Vision Insurance 401k with a 4% company match Paid vacation Access to leadership and personal development programs All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr


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