Field Engineer 4
4 weeks ago
Must have some break/fix experience on laptops/computers
MUST HAVE RELIALE VEHICLE AND AUTO INSURANCE
Job Details:
Job Title: Field Technician 4
Driving/Non-Driving: Driving
FedEx Pick-up Address: West Boylston, Massachusetts 01583
Duration: 10-12 months with possible extenstion
Average Weekly Mileage: 250 - 350 NOTE: Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard mileage.
Job Description:
- As a Field Engineer 4, you will work in a highly directed environment.
- Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
- You will also perform other non-troubleshooting duties.
- Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment
- Candidate will be taking PC hardware break fix calls at various locations
Responsibilities:
- PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
- Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
- May perform routine installs, moves, adds and changes as part of a directed team, including: ·
- Complex desktop and laptop break fix work ·
- Whole unit replacement ·
- Simple desktop printer fixes
- Load software with a script
Required Skills:
- DELL Desktop PC
- Install/Support, Expert
- A+ Certification (Preferred)
#IND1
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