Service Desk Analyst

2 weeks ago

West Valley City, United States Ultradent Full time

Ultradent Products Inc., an Oral Health Care Global leader is searching for a Service Desk Technician to work in our Information Technology Department.

Day Shift (Monday through Friday, with alternating Friday's off, plus 24/7 on-call on a rotation basis)

Job Responsibilities of the Service Desk Technician:

  • IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications.
  • Provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.
  • Track calls, emails, and walk-in support requests.
  • Build and deploy workstations and complete desktop application installations.
  • Troubleshoot and resolve incidents and requests for support.
  • Identify and report to Service Desk Manager recurring incidents to spot trends and potential problem sources.
  • Key role in ensuring excellence of service to internal users at all levels of the organization.
What we're looking for in you:
  • Customer service focused, likes to help people.
  • Exceptional troubleshooting skills.
  • Has the desire and ability to quickly learn and understand new technologies and applications.
  • Basic working knowledge of networking concepts: DNS, DHCP, VLans, NTP, TCP/IP, FTP, Firewalls.
  • Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
  • Ability to work independently.
  • Excellent verbal and written communications skills.
  • Ability to follow process and procedure
What you will need to be successful:
  • Bachelor's degree in computer science, information systems, or another related field preferred
  • 1-2+ years of experience supporting Microsoft technologies is ideal
  • IT Training and Certifications is a plus
  • Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
  • Ability to work independently.
  • Excellent verbal and written communications skills.
  • Ability to follow process and procedure
What you will need to be successful:
  • Bachelor's degree in computer science, information systems, or another related field preferred
  • 1-2+ years of experience supporting Microsoft technologies is ideal
  • IT Training and Certifications is a plus


Ultradent is an Equal Opportunity and Affirmative Action Employer. We are a global culture where differences are sought after, welcomed, and embraced. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

VEVRAA Federal Contractor: For more information please contact us at Recruiting@ultradent.com.

PWDNET

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