BigData Senior Analyst

5 days ago


Bethesda, United States SysMind Tech Full time
  • Incident management, Problem management, change management using ServiceNow tool.
  • Modifies and maintains existing systems to address changes in business processes.
  • Performs research, analysis, design, creation and implementation of business systems to meet current and future user requirements.
  • Monitoring and improve application performance
  • Co-ordinate with otpersonr teams to resolve tperson issue. Ex: Infrastructure issue
  • Status update to Customer (Adhoc, Daily, Weekly & Monthly)
  • Meeting tperson Service levels for resolution of reported application issues.
  • Functions as a technical resource for otperson team members
  • Develops System documentation and provide assistance with user documentation
  • SOP Creation, Review & Retire of all application
  • Answers questions from tperson business as well as provide adhoc queries when requested
  • Technical team management experience including offshore team members


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