Purpose

Rocky Mountaineer is the world's largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.

Reporting to the Train Manager, the Onboard Cleaner is accountable to facilitate a continuous cleaning process onboard the train.

Key Areas of Accountability

Responsible for maintaining the highest standard of cleanliness throughout the entire train, working to make both guest facing coaches as well as crew areas neat and sanitary.

• Monitor, coordinate and perform cleaning duties in adherence to RM's cleanliness standards
• Continuous cleaning of all guest touchpoints:
• Restrooms (including garbage removal)
• Outdoor platform (weather related)
• Glass, door, railing, surface disinfecting
• Maintains targets with assigned tasks while looking for efficiencies and enhancements
• Maintain supply-crew car set-up, cleanliness, upkeep, and crew meals
• Order and distribute cleaning supplies onboard the train (prior to departure and during travel)
• Responsible for RM issued cleaning caddy

Communication with our guests and onboard team.

• Ensure Onboard team is aware of all guest facing cleanliness concerns
• Comfortable interacting and conversing with guests to ensure our welcoming environment is a seamless experience
• Assist the Onboard team as required, and as directed by Onboard management

High level of awareness for the health and safety of both guests and crew.

• Report any damage or hazards to Onboard management
• Report any substandard conditions, problems, or health risks to Onboard management
• Adhere to Onboard radio protocols
• Adhere to our policies and procedures for the donning(wearing), doffing(removal), and disposal of personal protective equipment (PPE) to reduce or prevent exposures to hazards and other health risks

Qualifications

Safety

This role is deemed Safety Alert. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, team members, the public, property or the environment.

Education, Certifications, Licenses

• Colorado Food Handler Certification is an asset
• Utah Food Handler Certification is an asset

Experience/Skills

• Experience as a Cleaner or Housekeeper in the hotel, travel, or tourism industry
• Attention to detail
• Time management and organization skills
• Fluency in English language is required

Work Environment

• Exceptional physical endurance and emotional resiliency with the ability to work long days
• Must be able to lift and carry up to 40 pounds
• Able to travel away from home base for up to 3 days at a time
• Able to work weekends and holidays
• Must be legally allowed to work in the United States until October 31, 2024

Attributes

• Demonstrate pride in cleanliness standards achieved
• Energetic, motivated, and committed to delivering guest service excellence
• Ability to work independently and as part of a team
• Demonstrates a professional, accountable, and responsible work ethic
• Self-motivated to achieve goals

Salary Range

• Salary: $18.50 an hour (Base Rate plus a service fee)

Eligible Benefits

All team members regularly working 30 hours per week will be eligible for our group benefits plan, which includes:

• Medical, Dental, Vision, Life Insurance
• Short term disability, long term disability, and Accidental Death & Dismemberment policy
• Travel emergency assistance
• Business travel accident insurance and business travel emergency medical insurance
• Vacation, Sick-time, Company holidays
• 401(k) plan

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members

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