Program Specialist

Get AI-powered advice on this job and more exclusive features. Eastridge Workforce Management, A Workwell Company provided pay range This range is provided by Eastridge Workforce Management, A Workwell Company. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $75,000.00/yr - $80,000.00/yr Position: Program Specialist Reports To: Senior Director of MSP Status: Full-time / Exempt Location: San Francisco, CA (hybrid role, 1 week/week and for onsite meetings, as needed) Position Summary: The Program Specialist acts as an extension of our clients Talent Acquisition, Procurement and HR teams. The Program Specialist is trusted with the day-to-day operations activities and success of the program by ensuring smooth delivery, generating positive business outcomes, and building strong relationships within the company. Responsibilities Be the day-to-day liaison between clients team members and Eastridge Provide on-site training and support to clients team members, suppliers, and contingent workers Implement quality and customer service standards Ensure client and Eastridge stakeholders are kept up-to-date with timely communications, and provide contingent worker program reporting and metrics Build meaningful relationships with clients team members, contingent workers, and staffing suppliers Identify challenges and proactively offer possible solutions Monitor the success and growth of the contingent workforce program by proactively resolving any areas for improvement Improve requisition performance by iterating the recruitment process with suppliers, hiring managers, and clients HR team Run and manage weekly status meeting with clients HR team, hiring managers and suppliers to include an overview of performance and a forecast of trends Ensure on-going training of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS Provide oversight and support for multiple client programs, ensuring consistent delivery, compliance, and alignment with overall program goals. Knowledge, Skills, and Attributes Interacting face-to-face with customers Ensuring accountability across all stakeholders Working autonomously without frequent supervision Juggling and resolving many open items at the same time Creating raving fans by delivering world-class customer service Volunteering for additional responsibility, especially when not asked Analyzing data and providing actionable information to stakeholders Asserting yourself in a professional and respectful manner, especially with hiring managers and suppliers Describe yourself a fanatical attention to detail Demonstrate integrity and creativity with each interaction Deliver high impact trainings via face-to-face and webinars Communicate in a thoughtful, effective, and concise manner Act with humility, crave feedback, and are open to new ideas Practice great listening skills to build and enhance relationships Take ownership by tenaciously following up and following through on open items Act as a leader and change agent, instilling comfort and confidence in your audience Work hard to accomplish deliverables, especially when duty calls before or after traditional working hours Work Environment and Physical Demands Professional office environment. This role routinely uses standard office equipment including, but not limited to, computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to engage in professional and interpersonal written and verbal communications with a wide variety of individuals including, employees, customers, vendors, managers and others. In accordance with the requirements of a typical office work environment, the employee will be required to attend meetings in person and/or by phone/video conferencing, use keyboards, keypads, dial pads etc., Some overhead reaching, bending and twisting, as per usual office environment and functions. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Travel Travel is expected approximately 5% locally for this position. Qualifications 2-3 years of MSP program management would be a plus 2-3 years of Recruiting/Talent Acquisition or Account Mgmt. desired Demonstrated previous accountability across all stakeholders Able to work autonomously without frequent supervision Previous experience dealing with multiple projects at once Analyzing data and providing actionable information to stakeholders Asserting yourself in a professional and respectful manner, especially with hiring managers and suppliers Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Seniority level Not Applicable Employment type Full-time Job function Human Resources Industries Financial Services, Human Resources Services, and Staffing and Recruiting Referrals increase your chances of interviewing at Eastridge Workforce Management, A Workwell Company by 2x Get notified about new Program Specialist jobs in San Francisco, CA. #J-18808-Ljbffr