Director of Integrated Health

3 weeks ago

Texarkana, United States Lifenet Full time
SUMMARY:
Responsible for the overall direction, coordination, implementation, and supervision of integrated health and critical care services to facilitate access to quality patient care, transportation, and customer service via the aeromedical or ground specialty care programs, community health paramedicine, and telemedicine. Includes directing and coordinating critical care, telemedicine, and community paramedic staff.

DUTIES AND RESPONSIBILITIES
  • Formulates, develops and oversees the implementation of all new integrated health services.
  • Provides planning, direction, leadership and advanced expertise in the operations of critical care, telemedicine, and community paramedicine.
  • In concert with administrators and physicians continuously refine and improve integrated health operational approaches that reflect and anticipate changes in technology and healthcare delivery systems.
  • Works closely with Public Relations representatives to market and successfully sell program and services to partners throughout Arkansas, Oklahoma, Texas and beyond.
  • Develops a working knowledge of local and regional healthcare providers and organizations.
  • Lead the development of key metrics to track and report clinical outcomes.
  • Programmatic leadership for expanding integrated health services including telemedicine, community paramedic, critical care, etc.
  • Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation.
  • Develops and manages operational initiatives with measurable outcomes.
  • Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources.
  • Actively seeks opportunities to improve financial outcomes, engaging staff in the process.
  • Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets.
  • Monitors and analyzes financial data and utilizes for decisions regarding FTE's, staffing and operational budget.
  • Creates business plan(s), justifying variances and analyzing cost benefit of programs.
  • Articulates to staff the budget and the context within the organizational financials.
  • Continually assesses all services, identifies problems, utilizes data to analyze and propose innovative approaches for solutions.
  • Respond to internal/external complaints from agencies, hospitals, nursing staffs, patients, and other customers in a timely manner.
  • Coordinate inquiries regarding specialty care and the events surrounding them.
  • Maintain an appropriate working relationship with local government and emergency response agencies.
  • Maintain availability during disaster situations or mass casualty incidents (MCI) and assist in any capacity.
  • Excellent communicator, able to work in a complex matrix environment communicating with senior leaders from operations, finance, communications, IT, HR, to front line staff.
  • Functions largely independently while keeping Chief Operating Officer apprised of needs, problems, and program status.
  • Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
  • Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
  • Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within integrated health.
  • Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team.
  • Functions largely independently, keeping Chief Operating Officer informed of pertinent aspects of operations including, but not limited to budget compliance, clinical performance, contractual compliance, and employee satisfaction.
Maintains professional affiliations and is expected to pursue independent study as well as formalized training to enhance professional growth and development to keep current.

QUALIFICATIONS
  • Must meet all requirements to perform flight nurse job description.
  • Minimum 3 years as either Flight Nurse or Flight Medic either at LifeNet or a comparable aeromedical service (5 years preferred)
  • Effective oral and written communication skills.
  • Strong interpersonal skills.
  • Ability to use PC based word processor, spreadsheet, and database software.
  • Ability to problem solve.
  • Bachelor's Degree
  • Registered Nurse
  • Masters degree or higher as Advanced Practice Nurse or Physician's Assistant (preferred)
  • Management experience (preferred)
  • Experience preparing and managing budgets (preferred)
  • Knowledge of local, state and federal regulations relating to EMS (preferred)
STRESS FACTORS
  • Occasionally
    Boredom, MCI, life and death situations, high call volume.
  • Frequently
    Repetitive tasks, hazards, fatigue, intense tasks, multiple priorities
  • Constantly
    Patient care, high pressure
PHYSICAL REQUIREMENTS
  • Occasionally
    Climbing, kneeling, running distance, reaching above shoulder level, lifting patients weighing greater than 150 pounds
    Frequently
    Smelling, sitting, leaning, stooping, bending, climbing, standing, twisting, walking inside &outside, lifting patients weighing not greater than 150 pounds, pushing, pulling, reaching, balancing, carrying equipment and supplies no greater than 70 pounds, fine hand & finger movement, driving ambulance
    Constantly
    Hearing/listening, clear speech, touching, seeing, upper and lower body flexibility, multiple physical activities performed simultaneously.
WORKING CONDITIONS
  • Occasionally
    Extreme heat and cold, wet and/or humid conditions, vibration, pressurized equipment, burning materials, high places, toxic conditions, other hazardous conditions, gases, fumes/odors/mists.
  • Frequently
    Extended days, inside, outside, temperature changes, mechanical & electrical equipment, confined areas, noise, moving objects, dirt/dust, other hazardous conditions, human excrement, blood, urine, mucous, tissue.
  • Constantly
    Work with and around others, face to face and verbal contact with others, shift work
MENTAL REQUIREMENTS
  • Occasionally
    Math skills
  • Frequently
    Complex writing, clerical, analyzing, perception/computation, problem solving
  • Constantly
    Simple and complex reading, simple writing, memorization, judgment reasoning, decision making
EQUIPMENT USED
  • Occasionally
    Facsimile, kitchen appliances, vacuum cleaner, cleaning equipment and supplies, protective devices and clothing
  • Frequently
    Cleaning equipment and supplies, computer, maps, pager, cell phone.
  • Constantly
    Ferno & Stryker Stretchers, pager, IV supplies, bandaging, medications, monitor/defibrillator, radio, suction equipment, airway equipment/bag, disposable supplies, durable equipment, trauma bag/box, drug box.

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