Field Service Agent

5 days ago

Hot Springs National Park, United States Carrier Full time
Country:
United States of America
Location:
CAARO: Carrier - Home Arkansas Remote Location, Remote City, AR, 71601 USA
Want to be part of a team focused on saving lives and building a safer tomorrow? If you want to play a critical role in developing and delivering the solutions and culture that contribute to our mission, we want to talk to you.

Since 1872 Edwards™ has led the way with innovative fire detection and alarm solutions. From economical control panels to high-end life safety and emergency communications platforms, this rich legacy of inventiveness and uncompromising quality has distinguished Edwards life safety systems as the technologies of choice among building owners and designers the world over. Edwards is part of Carrier, Inc.

About this role

As a Field Service Agent at Edwards, you will be responsible for all aspects of providing technical and field service support to Edwards customers. Your coverage area includes multiple quadrants of the U.S.

Key Responsibilities
  • Must be able to work under minimal supervision and generate results.
  • Review Job Specifications.
  • Review and interpret Fire Alarm design drawings.
  • Conduct site surveys, third party inspections.
  • Convey needed design changes to Project Management.
  • Perform required service work to Paging or Fire Alarm Systems at customer sites.
  • Assist Technical Support team with support requests through email.
  • Assist Technical Support team with case management and escalations.
  • Assist Technical Support team with phone support (as needed.)
  • Assist regional Field Service Agents (as needed)
  • Assist customers troubleshoot and configure system functionality.
  • Generate trip report of work performed at customer site to submit to Project Management.
  • Document Case work using our CRM tool (Salesforce)
  • Help to reduce technical field installation time and application errors.
  • Ensure accuracy of technical information provided to customers.
  • Provide timely solutions of technical field problems requiring attention to detail.
  • Provide product and technical support to the team. (Mentoring)
  • Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
  • Troubleshoots technical problems and issues.
  • Completes applicable product e learning courses.
  • Attends any relevant instructor led training.
  • This role requires 60-70% travel.
Basic Qualifications
  • HS Diploma or GED
  • Must reside within 2hr drive time to Bentonville, AR
  • Able to travel ~60-70%
  • 5+ years of field service experience
  • 1+ years of commercial fire alarm experience
  • 1+ years' experience with EST4
  • Must be able to be on your feet for long periods of time.
  • Must be able to walk long distances
Preferred Qualifications
  • Experience working with commercial fire alarm control panels and detection products.
  • Experience with EST4
  • Must be able to work independently as well as in a team environment.
  • Must be able to clearly speak and write English.
  • Must have ability to work with limited supervision and generate results with limited instructions.
  • Must be proficient in the use of a DMM.
  • Understanding of Ohms Law.
  • Strong deductive reasoning skills.
  • Familiarity of Windows Operating Systems.
  • 2yr associates or higher degree.
  • NICET Fire Alarm Systems (Level 2 or higher)
  • Strong Interpersonal skills.
  • Experience installing cellular or radio communicators.
  • Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.


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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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