Customer Service Representative

1 week ago


Sullivan, United States Agri-Fab Full time
Description

Agri-Fab is looking for a day shift Customer Service Representative

Agri-Fab is a leader in the lawn and garden marketplace with shipments reaching around the globe. As successful as Agri_Fab has become, the core goals has not changed; provide a reliable source of employment for the community.

Agri-Fab offers affordable on-site childcare, two weeks of paid time off, and a comprehensive benefits package focused on wellness rewards along with 401(k) and company paid life insurance.

And that is just the start Other benefits include tuition reimbursement, earned wage access, discounts, 10 Paid Holidays, and more

Purpose: A Customer Service Representative acts as an effective verbal communicator solving problems and making decisions to satisfy the company's customers while also protecting the company. This position will be responsible for but not limited to the below responsibilities.

Essential Functions

Required but not limited to:
  • Answer incoming calls
  • Respond to incoming mail/emails/cases in a timely manner
  • Issuing Return Authorizations to companies/customers returning products
  • Enter delivery ticket cases and collect as much information for the delivery issue, issuing return authorization if necessary and assist Delivery Issue Case assignee with any required needs
  • Responsible for working Missing and Defective Parts Cases
  • Enter parts orders and unit orders from stores when calling in
  • Manage the inbound fax routing for customer care/sales departments
  • Mail/Fax all manuals, catalogs, warranty information and distributor lists (as needed)
  • Works overtime, including weekends and holidays, as required
  • Follows all standard work and work instructions
  • Displays appropriate sense of urgency in communicating concerns (safety, quality, etc...)
  • Ability to work in Parts and Service as demand requires
  • Will fill in at the front desk when main receptionist is gone
Requirements

Job Qualifications: Knowledge, Skills and Abilities
  • Measuring and Mathematical Skills
    • Accurately adds, subtracts, multiplies, and divides.
    • Verifies parts using work instructions.
    • Successfully completes training or demonstrates proficiency in blueprint reading.
  • Language Skills (Speaking and Writing)
    • Effectively communicates with coworkers and supervisors.
    • Writes clearly and legibly.
    • Able to present information at department meetings.
    • Composes grammatically correct and professional emails.
  • Basic Reasoning Skills
  • Leadership Abilities
  • Computer/ Software Knowledge
    • Office (Excel, Word, Outlook)
    • Project management software (MTMS)
    • Telephone Software (Cisco/WebEx Phone System)
    • Salesforce
  • Ability to perform under deadline constraints and meet quality standards.
  • Must have good interpersonal skills and the capability of dealing with stressful encounters.


  • Sullivan, Missouri, United States KDC One Knowlton Full time

    Customer Service Representative Job SummaryKDC One Knowlton is a leading manufacturer of color cosmetics, skincare, haircare, and other personal care products. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service to internal and external customers, ensuring timely and...


  • Sullivan, Missouri, United States KDC One Knowlton Full time

    Job SummaryKDC One Knowlton is a leading manufacturer of color cosmetics, skincare, haircare, and other personal care products. We are seeking a highly skilled Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service to internal and external customers, ensuring timely and effective communication of...


  • Sullivan, United States KDC One Knowlton Full time

    KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to...


  • Sullivan, Indiana, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberWe are seeking a highly motivated and customer-focused individual to join our team as a Domino's Pizza Team Member. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm...


  • Sullivan City, Texas, United States Family Dollar Full time

    Customer Service Representative Job SummaryAt Family Dollar, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll be the face of our store, ensuring every customer leaves with a smile. Your responsibilities will include:Welcoming customers and assisting them in finding the perfect productsProcessing...


  • Sullivan, Illinois, United States First Mid-Illinois Bancshares Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Universal Banker/Teller to join our team at First Mid-Illinois Bancshares. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling cash transactions, and building strong relationships with our clients.Key ResponsibilitiesCustomer Service:...


  • Sullivan, Missouri, United States Advantage Sales and Marketing, LLC Full time

    {"title": "SAS Retail Services Representative", "content": "Why Choose SAS Retail Services?We are part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area. Our team members make a difference by ensuring the latest brands and products are where they need to be.What We OfferCompetitive wage:...


  • Sullivan, United States Heritage-Crystal Clean, LLC Full time

    OSSR Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to...


  • Sullivan, Indiana, United States Palm Beach Tan Full time

    Palm Beach Tan is seeking a motivated and outgoing Sales Representative to join our team. As a Sales Representative, you will be responsible for meeting sales goals, providing exceptional customer service, and educating clients on the benefits of our services. **Responsibilities:** * Meet sales goals and targets * Consult with customers to understand...

  • Service Tech

    1 month ago


    Sullivan, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group - 818 W Wolfe St [Maintenance Technician] As a Service Tech at Carrols Restaurant Group, you'll: Prioritize and complete needed repairs as they occur in a timely fashion; Work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives; Develop a work schedule to minimize the impact on...


  • Sullivan, WI, United States Heritage-Crystal Clean, LLC Full time

    OSSR Crystal Clean (CC)is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to...


  • Sullivan, United States Heritage-Crystal Clean, LLC Full time

    Purpose: The Bulk Utility Representative will be responsible for providing “sales” and “services” of approved waste streams at automotive and industrial businesses. This position will work frequently with hoses to load/offload Oil Tanker Trucks and Vacuum Trucks from a variety of containers, waste storage units, trenches, and sub-terrain holding...


  • Sullivan, Indiana, United States Palm Beach Tan Full time

    Palm Beach Tan Sales Representative Part-Time OpportunityEarn a higher hourly wage by meeting sales goals and increasing your earnings potential.Complimentary UV and Sunless tanningEarn up to an additional $3.00 - $10.00 an hour more based on performanceFirst raise given after completing trainingAssistant Manager and Manager opportunities...


  • Sullivan, Maine, United States The WRS Group - Symmetry Financial Full time

    Job Title: Virtual Phone SalesWe are seeking a highly motivated and self-driven Virtual Phone Sales professional to join our team at The WRS Group - Symmetry Financial. As a Virtual Phone Sales representative, you will be responsible for generating new business opportunities and building relationships with clients through phone sales.Job...


  • Sullivan, Missouri, United States Walmart Full time

    As a key member of our Auto Care Center team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of vehicle care for our customers. In this role, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment, with access to advanced associate training and...


  • Sullivan, Maine, United States The WRS Group - Symmetry Financial Full time

    We are seeking a highly motivated and self-starting Virtual Phone Sales Representative to join our team at The WRS Group - Symmetry Financial. As a Virtual Phone Sales Representative, you will be responsible for calling prospects to schedule appointments, preparing quotes with upline and carriers, presenting quotes to clients, and assisting clients with the...


  • Sullivan, Maine, United States US Postal Service Full time

    Job Summary:As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages along a designated rural route. This role requires a high level of customer service and attention to detail, as you will be interacting with customers on a daily basis.Key Responsibilities: Deliver mail and packages to customers along...


  • Sullivan, New Hampshire, United States US Postal Service Full time

    Job Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages along a prescribed rural route using a vehicle. This role requires strong communication and customer service skills, as you will be interacting with customers on a daily basis.Key Responsibilities:Deliver mail and packages to...


  • Sullivan, Wisconsin, United States Mutual of Omaha Full time

    Financial Representative TraineeOverviewAs a Financial Representative Trainee at Mutual of Omaha, you will participate in a comprehensive program designed to develop the skills required to provide holistic financial advice to clients.Key ResponsibilitiesDevelop skills to provide financial advice to clientsParticipate in a comprehensive training programWork...


  • Sullivan, Illinois, United States US Postal Service Full time

    Job SummaryAs a City Carrier Assistant with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area. This role requires maintaining professional and effective public relations with customers and others, as well as obtaining a general familiarity with postal laws, regulations, and products commonly used.Key...