Patient Service Rep
4 weeks ago
General Information
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Work Location: Valencia, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday - Friday 8:00am - 5:00pm
Posted Date
01/17/2024
Salary Range: $28.23 - 40.44 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
11608
Primary Duties and Responsibilities
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In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:
* acting as a liaison for the patients and physicians in the practice
* assisting patients in accessing service within the health system
* facilitating communication with referring physicians
* referring patients to appropriate resources
* providing follow-up through telephone and EPIC/Care Connect
Salary Range: $28.23-$40.44/hourly
Job Qualifications
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Required:
* Skill in setting priorities which accurately reflect the relative importance of job responsibilities
* Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
* Ability to creatively integrate competing demands into a productive working environment
* Skill in verbal communications to clearly convey complex problems in both formal and informal situations
* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
* Knowledge of specific specialty practice and workflows
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
* Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
* Familiarity and knowledge of authorization process & managed care programs
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