Customer Service Associate
3 weeks ago
Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service.
Duties and Responsibilities:
- Accurately keys both verbal and written orders after verifying content and/or calculating hash totals.
- Verifies daily check-off sheets to ensure all required orders are entered in the system.
- Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)
- Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
- Maintains files for all order-to-cash transactions and their supporting documents.
- Assists others in meeting daily and periodic deadlines.
- Special projects and miscellaneous duties as assigned.
Education and Experience
- A high school diploma (or equivalent) plus one year of related order-to-cash experience is required.
- One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred.
- Excellent communication skills
- Strong customer focus
- Proficiency with Microsoft Windows, intermediate Excel skills
- Reliable and ability to meet deadlines
- Detail-orientated
- Team player
- Proficient 10-key skills
- Ability to research and resolve order-to-cash related problems
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