Customer Service Associate

3 weeks ago


St Paul, United States Kemps LLC Full time
General Purpose:

Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service.

Duties and Responsibilities:
  • Accurately keys both verbal and written orders after verifying content and/or calculating hash totals.
  • Verifies daily check-off sheets to ensure all required orders are entered in the system.
  • Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)
  • Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
  • Maintains files for all order-to-cash transactions and their supporting documents.
  • Assists others in meeting daily and periodic deadlines.
  • Special projects and miscellaneous duties as assigned.
Required Minimum Qualifications:

Education and Experience
  • A high school diploma (or equivalent) plus one year of related order-to-cash experience is required.
  • One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred.
Necessary Knowledge, Skills and Abilities
  • Excellent communication skills
  • Strong customer focus
  • Proficiency with Microsoft Windows, intermediate Excel skills
  • Reliable and ability to meet deadlines
  • Detail-orientated
  • Team player
  • Proficient 10-key skills
  • Ability to research and resolve order-to-cash related problems


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