Application Support Analyst ERP

4 weeks ago


Franklin Park, United States RCM Technologies Full time

Job Title: Application Support Analyst ERP Job Function: Application Support for Epicor ERP or other ERP Applications Job Type: Full time direct hire, but contract to hire may be consideredLocation: Hybrid St. Joseph, MI or Chicago, IL Scope of JobThe Application Support Analyst will provide general application support (access, issues, and ad hoc requests) across several applications - including Epicor ERP, Salesforce, Qlik - as well as participate in business analysis and testing of active projects.Primary Responsibilities Manage and respond to application support tickets. Monitor system processes and troubleshoot as necessary. Document and test business requirements for application changes . Ensure compliance with IT Standard Operating Procedures Knowledge & Experience 1-3 years of ERP application support experience (Epicor ERP preferred, but other ERP systems in a manufacturing/distribution environment will be considered) Excellent troubleshooting skills Basic SQL query and data analysis skills Understanding of Business Process flow and design creation Strong analytical and interpersonal skills, and an ability to communicate clearly and concisely with management and end user community with a customer service focus. Ability to multi-task and prioritize workload. Some understanding of manufacturing and warehouse distribution principles preferred. Education & Certifications Bachelor's degree in Information Systems, Computer Science , Operations Management, Supply Chain/Logistics, Manufacturing Sciences or comparable certifications and/or work experience Microsoft Dynamics 365 Business Central: Best overall SAP Business One Professional: Best for sustainable-minded small manufacturers SYSPRO: Best scalable manufacturing ERP for growing businesses Q



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