Full-Time Store Support Lead

2 months ago

Cincinnati, United States Kohl's Full time

About the RoleAs Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.What You’ll DoSupport and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership teamEffectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routinesRefresh and maintain associate common areas and office areas to support a safe and engaging work environmentAssist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practicesAssist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leadersMonitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are metMaintain in-store technology devices including, but not limited to, handheld scanners and two-way radiosCommunicate and guide store technology issues through resolution?All Lead roles at Kohl’s are responsible for:Acting with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment and discernment when making decisions; taking appropriate partners as neededDemonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersOther responsibilities as assignedWhat Skills You HaveRequiredMust be 18 years of age or olderLimited travel to support new store openingsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferredExperience decision-making and problem-solving in a fast paced environmentRetail or service industry experiencePay Starts At: $14.45

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