Server Assistant

4 months ago

Salt Lake City, United States Master ConcessionAir Full time
Compensation: $14.50 + tip out

Location: Salt Lake City International Airport

Role and Responsibilities

Position Summary:
  • To deliver the guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.
  • Responsible for the proper use, care, and maintenance of the dish machine. Required to keep a clean and adequate supply of dishes, glassware, utensils, pots, and pans for the restaurant following the Brands specifications in a timely manner while maintaining the safety, sanitation and security of the dish room and equipment. Works in assigned restaurant location as determined by management.
Responsibilities:
  • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
  • Demonstrates knowledge of server sections, table numbers and seat numbers for assigned restaurant
  • Answers all guest questions or finds appropriate answers for guests
  • Demonstrates knowledge of all menu offerings and gives detailed descriptions of each item
  • Ensures guest satisfaction
  • Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
  • Assists other servers as needed; is aware of and alerts other crewmembers of customers needs
  • Adds additional garnish and condiments per specifications to dishes prior to being delivered
  • Runs food as needed on an ongoing basis
  • Performs duties of barista and food preparation as needed
  • Washes glassware and performs general cleaning duties as directed
  • Maintains a clean and orderly station in the kitchen
  • Maintains a clean and orderly dish station
  • Assists in expediting food from the kitchen when necessary
  • Aid in moving and installation of beer, wine, and cocktail kegs
  • Prepares ingredients for cooking, including portioning, washing, chopping, and storing according to MCA and Brand specifications and restaurant directions
  • Washes, peels, cuts, slices, dices, and portions specific food and menu items as directed
  • Wears proper personal protective equipment when required (i.e. gloves)
  • Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
  • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc
  • Assists kitchen staff as needed
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
  • Sweeps and mops as needed
  • Performs other duties and side-work as assigned
  • Cleans, sanitizes, and organizes all kitchen and restaurant areas, including walk-in coolers, freezers, storage areas, floors, brass, and stainless steel according to MCA specifications
  • Transports dirty dishes to the dish room and transports clean dishes back to assigned areas
    •Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
    •Sets up, runs, and empties dish machine
    •Cleans, sanitizes, and de-limes dish machine
    •Scrubs all pots, pans and trays in proper 3-bowl sink set up
    •Washes all items 100% clean the first time, every time
    •Restocks all cleaning products prior to running out
    •Maintains a clean, neat, and organized dish area
    •Cleans and maintains commissary prep area (utensils, prep table, prep sinks, equipment, floors, walls, and any back of the house area, etc.)
    •Communicates any product/chemical run outs, equipment issues, and quality and service issues to the MOD immediately
    •Aid in moving and installation of beer, wine, and cocktail kegs
    •Assists kitchen as needed
    •Stocks and organizes newly delivered items
    •Follows all company safety, sanitation and security policies and procedures
    •Properly uses personal protective equipment
    •Report maintenance needs, accidents, injuries, and unsafe working conditions to a MOD immediately
    •Maintain and care for company equipment according to instruction and manufacturer requirements
    •Communicate with others using clear, respectful, and professional language
    •Develop and maintain positive working relationships with others and work toward the goal of customer satisfaction
    •Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers needs
    •Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc
    •Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
    •Sweeps and mops as needed
    •Performs additional responsibilities, although not detailed, as requested by the chef or MOD at any time
Qualifications
  • Demonstrated pleasant attitude and energy to ensure great customer service
  • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
  • Basic serving skills ability
  • Must have working knowledge of the restaurant floor plan
  • Demonstrated ability to learn food and beverage knowledge and participate in training as required
  • Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
  • Ability to work under pressure and multi-task in a fast-paced environment
  • Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
  • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
  • Ability to maintain a safe and clean restaurant for customers
  • Ability to walk and stand for long durations
  • Ability to do moderate to heavy lifting (25 lbs or less)
  • Knowledge and adherence to MCA policies and procedures
  • Knowledge and adherence to all airport rules and regulations
  • Commitment to service of customers, staff, co-workers, and management
  • High integrity and honesty, Work Ethic, passion, and commitment
  • Ability to work scheduled hours, including weekdays, weekends, and holidays
  • Follow through and dependability
  • Knowledge and commitment to safety and food sanitation

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