Product Application Engineer

2 weeks ago

Faribault, United States Trystar Full time

Job Description

Job Description

Job Title:

Product

Application Engineer Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Safety and integrity aren’t just buzzwords. They are the north star guiding us as we aspire to wow our customers every day. We’ve created power solutions that are not only durable and unique but are also the result of serious teamwork from every corner of our organization. Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. As a big name and pioneer in power solutions, we’re not just part of the power conversation – we’re shaping its future, and we’re doing so across diverse industry sectors including healthcare, data centers, entertainment, education, government, and commercial construction – just to name a few We’re committed to growing and evolving our product lineup to stay on top of the game and that includes leaning into sustainable, resilient, and renewable energy solutions. Our cutting-edge headquarters in Faribault, MN is partially solar, and wind powered by our own microgrid You’ll find that we’re also pushing boundaries across the country at our additional facilities in Troy, MI; Houston, TX; Merrimack, NH; Burnsville, MN; Murfreesboro, TN, Waukesha, WI & in Montreal, Canada. Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow.

Trystar’s team members are our most important asset, we are in search of a

Product Application Engineer

who enjoys working as a member of a team to develop customer relationships and drive Trystar specifications. The Product Application Engineer for Power Distribution will be a member of the product management team and act as the technical subject matter expert for assigned product lines including generator docking stations, distribution panels, power lines, and other distribution and portable power products. You will drive business growth by understanding customer needs, assessing opportunities for product development, customization, and modification, providing technical solutions, and effectively articulating the value of our products. Your role will be pivotal in effectively communicating technical information to customers and working with sales, customer experience, and manufacturing to deliver on Trystar’s commitments and helping to develop and maintain relationships and build trust. This role will be based in

Burnsville, MN

or

Faribault, MN . We are looking for people who believe in our guiding principles and values of: Safety

– We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. Integrity

– We’re honest, transparent, and committed to doing what’s right. Customer focus

– We have relentless focus on our customers and their success. Right with speed

– We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity. Play for each other

– We’re a team. We show up for each other and we know that through teamwork we achieve greatness. Champion change

– We know adaptation and improvement are requirements to survive and to thrive. Enjoy the journey

– We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to: Provide product application expertise to help achieve the organization’s goals and commitments. Maintain expert level of product knowledge, application and problems customers are trying to solve. Articulate technology and differentiators to both business and technical users. Perform technical and product training for salespeople, reps, and engineers at targeted accounts. Be a video presenter and become a subject matter expert, including developing modules for scalable training. Assist in development of technical documentation to support assigned product lines. Provide application and technical support, assisting the CX team in solving customer issues. Communicate with sales to understand customer needs and offer sales support where necessary. Work with the customers and design engineers to ensure equipment meets system requirements. Assist with product selection and respond to RFIs/RFPs. Plan for modifications and customizations to products to meet customer needs. Maintain professional business relationships and establish customer rapport and acceptance. Provide status to management of ongoing projects and future projects. Coordinate your efforts with the engineering design and manufacturing teams as required to ensure customer satisfaction – quality assurance, tracking and expediting orders as necessary. Leverage product and market knowledge and customer feedback to provide input to product strategy and suggestions for product improvement. Prioritize the ongoing new product development list based on actual customer opportunities. Develop and distribute any sales tools such as pricing tools, white papers, power point presentations, sales literature, information for the website, etc. Ensure that best practices are followed in our CRM such that accurate reports can be generated. Perform other responsibilities as assigned in a fast-paced, growing organization.

Job Requirements: Basic Qualifications BA/BS in Engineering or Technical Field. 5 years of experience within academic, military, or corporate business environment. 2 years of experience in power generation industry or electrical sector. Proficient and power user of MS Office (especially in MS Word and Excel). Excellent written and verbal communication skills with both technical and non-technical audiences. Travel Requirement: Up to 10%. Additional Qualifications Master’s Degree or MBA. Customer Service or Sales Support experience. Strong ability to effectively learn technical products, services and solutions and readily apply new knowledge is required. Knowledgeable in AutoCAD. Strong ability to listen, extrapolate information and leverage resources to provide solutions. Must be organized and be able to multi-task. Strong ability to quickly establish rapport and develop win/win solutions. Willingness to show problem ownership/employ corrective action. Solid understanding of the power generation industry. Strong ability to read electrical schematics and understand electrical systems. .

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