Customer Service Representative

1 month ago


Phoenix, United States Maricopa County, AZ Full time
Posting Date
08/02/24

Application Deadline
09/29/24

Pay Range
$17.00/hour

This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Be sure to ask about our "Stay Bonus" for this position

Job Type
Unclassified

Department
Call Center

About the Position

Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider being a Customer Service Representative for the STAR Contact Center.

As a Seasonal Customer Service Representative, you will be the first impression for Maricopa County citizens. Your knowledge will provide our voters with helpful information and instructions. This is a great entry-level opportunity to learn how Maricopa County works.

About Us

The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.

The Elections Office is committed to providing voters with accurate information about election administration in the country's second-largest voting jurisdiction. Elections are complex and governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections. We are seeking the best and the brightest to join our team

**Join Us for a Hiring Event**

Want to interview for this position in person? We're hosting two Hiring Events in Downtown Phoenix on August 13th and 14th from 9AM - 1PM at the historic Santa Fe Depot, located at 501 W. Jackson Street, Phoenix, Arizona 85003. Come on in and see where you'll be working, meet the staff, and interview in person Offers will be made the same day We hope to see you there

Proud To Offer
  • Work with a Civic Duty focus
  • Set hours of 8:00-5:00 with 1 hour lunches
  • Potential Remote/Hybrid opportunities
  • Convenient downtown location accessible by public transportation with many trendy eateries and entertainment venues nearby
  • Potential career growth with a full benefits package if the position becomes permanent - Ask about our "Stay Bonus"
  • Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires 12.27% monthly contribution rate and includes a 100% employer match on Day 1
  • Learn more at Work With Us | Maricopa County, AZ
We Require
  • At least six months of professional clerical or customer service experience
  • High School Diploma or GED
  • A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
We Also Value
  • Bilingual skills (English and Spanish)
Job Contributions
  • Receives calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
  • Acts as a communication facilitator between the public, and the contact center management
  • Communicates and processes information to the Lead or Supervisor when necessary
  • Answers incoming phone calls; may have to take and relay messages
  • Provides factual information to the public, and /or other County employees
  • Maintains logs and other forms of information data entry
  • Completes and reviews routine forms, and memos ensuring accuracy and completeness
Working Conditions

This position is in an office setting and will require sitting for long periods of time.

Selection Procedure
  • Only the most qualified candidates will be considered
  • Consideration will only be given to candidates who submit online applications
  • Candidates will be contacted primarily through email and their Workday online application profile
  • Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive


Maricopa County is an equal opportunity employer.

Apply Now

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