Membership Director

The RoleOur House Captain is the driving force behind the seamless operation and exceptional guest experience at Guesthouse and we are looking for someone with experience working in a fast-growing, early stage company like ours. This role demands a dynamic leader who excels in hospitality management, understands the nuances of luxury service, and is adept at strategic planning and day-to-day operations. They will oversee all aspects of the home’s operations, including guest services, housekeeping, maintenance, staffing, food & beverage, and budgeting to ensure the highest level of guest satisfaction and operational efficiency. The House Captain will work in chorus with the House Chef, housekeeping, driver, and Hub team to ensure the programming is flawlessly executed. The house Captain will report to the Head of Hospitality.

What you will do:

Operational Leadership: Oversee the entire operation of the home to ensure excellence in guest services, food quality, cleanliness, and maintenance and implement strategies to enhance operational efficiency and guest satisfaction.

Financial Management: Develop and manage the annual budget, including revenue management, expense control, and profitability. Analyze financial reports and implement strategies to improve financial performance.

Team Management: Recruit, train, and lead a high-performing team. Foster a positive, service-oriented work environment. Conduct quarterly performance evaluations, set strategic goals and implement development plans for staff, all in line with Guesthouse vision.

Guest Experience: Ensure the delivery of exceptional guest experiences that align with Guesthouse Standards. Address guest concerns promptly and with a personalized approach.

Marketing and Sales: Collaborate with marketing to enhance the home’s visibility and reputation. Oversee sales strategies to maximize occupancy and revenue.

Compliance and Safety: Ensure compliance with all local, state, and federal laws and regulations. Maintain a safe environment for guests and staff, preventing accidents and injuries.

Facility Maintenance: This position oversees the maintenance of the property and grounds, ensuring all areas are up to luxury standards. Participates in monthly home inspections and corrects issues in a timely manner.

Community and Industry Engagement: Represent the home and greater company within the community and the hospitality industry, enhancing its reputation and networking for business opportunities.

Additional responsibilities not detailed in this job description may be added as the scope of this position changes.

What we need from you: 5+ years of hands-on experience in roles such as a Front of House manager, Food & Beverage director, or General Manager. You understand the critical importance of effective communication and have a proven track record of effectively managing teams, interpersonal relationships, and communicating with diverse stakeholders. Practical experience in budget management, including recipe costing and inventory control. Proficient in Microsoft Office applications and a willingness to adapt and learn new technologies as required. Extensive experience in delivering effective training and coaching to teams. Flexibility to work non-traditional hours, including evenings, weekends, holidays, and as needed for events. Serve Safe Certification, ensuring adherence to food safety standards.

Physical Requirements: The physical demands described are representative of those that must be met by an employee successfully performing the essential functions of this role. Reasonable accommodations may be made as needed to perform these functions. Prolonged periods of sitting and standing. Must be able to lift 30+ pounds.

What you will get from us: Competitive salary: $88k - $103k base salary and opportunity for equity in a rapidly growing Venture Capital (VC)-backed hospitality startup through share options.

*Opportunity to work in a cross-cutting role, interacting with lots of different parts of the business.Growth opportunities that come from working at a fast-paced, VC-backed technology business.Opportunity to work in amazing locations around the world.Full benefit options, including free meals, housing and more.

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we will consider your experience and other job-related factors. Guesthouse’s salaries are competitive and transparent.

At Guesthouse, we believe in the inherent value and dignity of every individual. We are dedicated to fostering an environment where everyone is treated with respect and fairness, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. Our commitment to equal opportunity extends beyond legal requirements; it is a fundamental part of who we are as an organization. We strive to create a culture of inclusivity where all employees feel empowered to contribute their unique perspectives and talents to our shared goals. We value diversity, equity, inclusion, and belonging and believe that a diverse workforce contributes to the success of our organization. We actively encourage applications from individuals of all backgrounds and strive to create an environment where everyone feels valued and respected.

Guesthouse provides an accessible environment for all candidates during the application process and for our employees.