Engineer, z/OS Network Mainframe

The focus of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include,but are not limited to: enterprise data storage systems, mainframe (IBM System z), and associated software; network infrastructure environments; database systems, and security tools. The Managed Services Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

The primary purpose of this position is to provide z/OS network support and customization (such as TCP/IP, VTAM, FTP, SFTP, FTPS, SMTP, etc.).

Routine activities include configuring, implementing, maintaining and supporting host network definitions and configurations on a regular basis as well as supporting peripheral ISV program product related issues (e.g., Connect:Direct).

Additionally, this position will also estimate and plan for installation and upgrade activities in addition to new customer transition (read: onboarding) projects.

The level of support requires understanding, expert knowledge and lengthy experience of IBM zSystems (mainframe) software and technology - in particular, z/OS operating systems with a specific focus upon Communications Server and related networking products.

Primary Duties & Responsibilities

Provides primary support for reported problems related to software in assigned area of responsibility and related products

Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products

Ensures system improvements and/or modifications are implemented

Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments

Identifies and resolves performance issues

Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules

Participates in ongoing development and improvement of installation standards

Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)

Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules

Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions

Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links

Anticipates, mitigates, identifies, and responds to system performance issues

Ensures the integrity and security of enterprise data on host computers, multiple databases, particularly during data transfer in accordance to with business needs and industry best-practices regarding privacy, security, and regulatory compliance

Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts

Participates in Disaster Recovery and/or Business Continutiy exercises and planning

Follows change control, incident response, and testing processes

Monitors, analyzes, and predicts trends for equipment performance, data transfer growth rates and bandwidth to recommend enhancements

Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information

Creates required reports in response to business user needs

Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use

Develops reusable assets (templates, tools, etc) for the Managed Services practice

Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship

Partners with the Managed Services Continuous Service Improvement team (CSI) on pre-sales support activity and design and scoping of services

Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation

Works with project managers in the development and implementation of project plans and timelines

Complies with all time compliance and time entry guidelines Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

Basic Qualifications

Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field

At least three (3) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:

Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)

Experience curating TCPIP/VTAM/SNA/APPN networks and general systems programming for z/OS Communications Server

Other Position Requirements

Demonstrated experience with z/OSMF Configuration Assistant

Demonstrated experience supporting Parallel Sysples

Demonstrated experience configuring debugging and maintaining TCP/IP subsystems configuration

Demonstrated experience configuring, debugging, and maintaining VTAM subsystems configurations, OSA/HiperSockets/XCF and mainframe LAN/WAN connectivity

Demonstrated experience with network security using ICSF and Policy Agent to support TLS, IP Sec Filtering and Intrusion Detection

Demonstrated experience with LAN/WAN architecture, dynamic routing, network software and services like FTP, SFTP, FTPS, SMTP

Demonstrated communication and presentation skills

Demonstrated ability to execute tasks associated with customers' disaster recovery plans

Demonstrated skills in the majority of the following

WLM

z/OS Assembler language programming

SYSPLEX Operations

Coupling Facility Management

TSO/ISPF

UNIX Systems Services

z/OS

REXX/CLIST

JCL

ISV product installations, upgrades and maintenance

Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty

Demonstrated ability to acquire further technical skills

Demonstrated verbal and written communication skills

Demonstrated ability to multitask and prioritize workload

Demonstrated customer service skills

Demonstrated ability to investigate problems and utilize problem solving techniques

Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment

Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions

Demonstrated ability to provide guidance and leadership to less experienced technical team members

Demonstrated ability to develop strong customer relationships and trust to secure future business

Demonstrated ability to achieve high levels of customer satisfaction

Preferred Qualifications

Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity

Demonstrated experience with configuration of the JVM on the Mainframe

Managed Services experience

Essential Functions:

This position exists to provide technical consulting solutions to customers and, as such, requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.

The above primary duties, responsibilities, and position requirements are not all inclusive.

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