Physical Security Systems Analyst

Physical Security Systems Analyst American International Group, Inc. (AIG) is a leading global insurance organization. The Physical Security Systems Analyst role will be responsible for ensuring that all Global Security Technology systems and equipment are installed, maintained, and functioning as expected. Global Security applications include Physical Access Control, Video Management System, and Personal Identity and Access Management System (PIAM). The analyst will work closely with the Project Management team to program and commission new security equipment globally. Working within Salesforce to open and resolve trouble tickets, including working alongside our IT Support Teams and Security Integrators to quickly resolve issues related to Security Technology systems and equipment. The analyst will also assist various teams throughout Global Security in retrieving and reviewing video and running reports from our Access Control System to support Investigations, Audit and Compliance, and office utilization among other business requirements as needed. Specific Responsibilities Include: Work with Project Management team on configuration and programming of physical security systems including, Access Control and Video Management Systems for all new sites globally Work with Security Integrators to install, program, commission and confirm new systems or major upgrades Program and Print Access Cards for some sites as needed Troubleshoot and engage with Security Vendors globally to fix both hardware and software issues Work with internal IT teams to troubleshoot and fix offline devices. Support Physical Security Systems team on onboarding and implementing new technologies to enhance Safety and Security throughout the organization. Perform routine systems checks to ensure devices are working correctly and system is up to date Conduct CCTV video review to investigate alarms, incidents, and other safety/security events Provide excellent Customer Service to a wide range of clients, senior executives to external vendors This position will require some on-call work which may involve working nights and weekends to support our international projects and remediate high priority issues Qualifications: 5+ years of experience in Physical Security Systems and/or related Information Technology experience Ability to learn and support new systems and applications Able to communicate effectively and professionally both orally and written Ability to work nights and weekends as needed Strong computer skills and experience with MS Office applications Preferred Qualifications: Bachelor's degree PSP Certification Certification in Genetec Omnicast and Genetec Synergis Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family. We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.