Rental Admin

Job Type

Full-time, Part-time

Description

Department: Administration

Job Type: Full Time & Part Time

Job Location: Onsite

JOB SCOPE:
The Office Administrator reports to the General Manager and is responsible for leading the day-to-day operations for the St Augustine Ocean and Racquet Rental Office. This involves ensuring a safe, clean, and welcoming environment for residents and guests. This position acts as the front-line customer service agent for the Management Team and onsite rental program, fielding most initial inquiries by phone, walk-in, email, or other correspondence.

AREAS OF RESPONSIBILITY:
•Provide friendly and efficient customer service to all inquiries, including, but not limited to, general inquiries, rental program and owner questions.
•Responsible for all office filing systems.
•Work directly with prospective rental clients and assist with short term rentals.
•Be familiar with the Community's Rental Program Policies and Procedures
•Keep on top of workorders in rental program software system.
•Respond to website/email/phone inquiries promptly.
•Ensure safe, clean, and comfortable office environment for on-site staff, residents, and short term rental guests.
•Order and maintain office supplies as necessary, including, but not limited to printer toner, copier paper, parking passes etc.
•Maintain all office systems in working order and arrange repairs as necessary, including, but not limited to copier, printers and PCs.
•Record and process all payments received by check/money order/cashier's check for various fees and clubhouse rentals.
•Retrieve all mail on a daily basis, including allocation of invoices for General Manager.
•Act as contact for all matters related to the Association's Rental Program.
•Assist General Manager in sending any communication to Residents and Guests.
•Prepare activity reports on a regular basis for review by the General Manager and inclusion with Board of Director's monthly financial reports.
•Special projects and other responsibilities as assigned by the General Manager.

Salary Description

$18.00 - $20.00