Director of Rooms

2 weeks ago

Saddle Brook, United States Marriott Saddle Brook Full time

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:

At the Marriott Saddle Brook we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Marriott Saddle Brook can mean for you

Overview:

JOB SUMMARY

The Director of Rooms provides supervision, direction and leadership in the Front Office, Guest Services and Housekeeping departments in accordance with the objectives, performance and standards of conduct set forth by the Marriott Saddlebrook. Reporting to the General Manager, and a member of the hotels Executive Committee, the Director of Rooms is the key liaison between the hotels exceptional service standards, and works to develop and implement strategies to maximize profitability. Ensuring implementation of service culture, and initiatives with the objective of providing personalized services, resulting in increased guests and client loyalty.

CANDIDATE PROFILE

Experience

  • Minimum of five (5) years in a similar role, with previous experience in Guest Services and Front Office management; experience in luxury hotel setting required.

Education

  • Bachelors Degree required, preferably specializing in Hospitality, Business Administration, and or related major, or equivalent experience is required.

KEY RESPONSIBILITIES

The primary responsibilities for the Director of Rooms include but are not limited to:

  • Operate the Front Office, Housekeeping and Guest Services departments effectively, efficiently and profitability.
  • Responsibility of hiring, training, planning, organizing, team building and setting standards.
  • Prepare and oversee the annual Rooms Division capital expenditure and manpower budgets.
  • Procurement of furniture, fixtures and equipment and operating supplies and equipment.
  • Maximize room revenue and occupancy by effectively controlling rates, availability and up-sell incentive program.
  • Ensure proper staffing at all times by approving and coaching department heads in effective scheduling.
  • Inspect VIP rooms, show rooms, public areas, and back of house.
  • Coordinate efforts with all other departments. (Security, Engineering, F&B etc)
  • Assign projects and tasks to all departments and monitor progress.
  • Conduct (inter-)departmental meetings to review productivity, discuss ongoing and future projects, and enforce hotel standards.
  • Monitor payroll on a weekly and monthly basis. Provide explanation for overtime.
  • Prepare and control purchase orders for supplies and amenities for all rooms departments.
  • Process invoices for expenses in a timely manner for month end.
  • Knowledge of and compliance with all Emergency procedures.
  • Ensure that policies and procedures are understood and followed through among Rooms division associates.
  • Recognize and seize all opportunities to increase guest loyalty, employee satisfaction and profitability.
  • Develop and maintain relationships with associates, return guests, group contacts and vendors.
  • Assure that financials goals of the division and the hotel are being met. Monitor and control labor expenses and other divisional expenses, such as supplies and equipment.
  • Work closely with Reservations, Sales and Front Office to maximize rate, occupancy and total revenue. Assist in preparing business forecasts and annual budget for the division.
  • Perform all aspects of human resources, including recruitment, selection and hiring, training, performance evaluations, coaching and counseling.
  • Perform duties as directed by the Hotels General Manager and the company.


Qualifications:

JOB QUALIFICATIONS

In addition to performance of the key responsibilities, this position may be required to possess a combination of the following skills and experiences:

  • Requires a working knowledge of division operations as well as luxury core standards, and standard operating procedures.
  • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Demonstrate ability to work with maximum efficiency, accuracy and attention to detail.
  • Ability to effectively lead and work cohesively as part of a team.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.
  • Must have experience in all Microsoft Office and industry relevant Front Office Systems.
  • Demonstrated knowledge of budget planning and financial controls.

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