Customer Service Representative

3 weeks ago

Louisville, United States UofL Health Full time

Overview:

Job Title: Customer Service Representative

Location: University Hospital Guest Services

Shift Options: Full Time, First Shift

UofL Health UofL Hospital

UofL Hospital, a 404-bed academic teaching and research hospital, is at the heart of the Louisville Metro area in downtown Louisville. UofL Hospital offers a second-to-none cancer center, world-renowned trauma team and a uniquely streamlined, nationally accredited stroke centerthe latest innovations in a history of world-class care. UofL Hospital is the only adult Level I Trauma Center in the region, which includes the only dedicated burn center in Kentucky.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Benefits & Perks

  • Competitive Pay & Benefits Options
  • Paid Vacation, Sick days, and Holidays
  • Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
  • 401K with Employer Match


Responsibilities:

Job Summary

The Customer Service Rep presents a pleasing, helpful, and courteous welcome to patients, families, physicians, visitors, co-workers, and all other internal and external customers of University Hospital. The purpose of the position is to make a positive first impression, to ensure a comfortable transition into the hospital environment, and to see that immediate needs and concerns are addressed appropriately for every guest.

The Customer Service Rep greets all patient and visitors in a professional manner and provides information as needed regarding locations and activities.

The Customer Service Rep will be able to recognize, articulate and enact the role that service plays in the health and wellness of patients and families. The Customer Service Rep will exhibit a person-centered approach and express a genuine interest in the patients', families', and visitors' well being, whether opening a door or offering a verbal greeting.

The Customer Service Rep maintains a current listing of resources, merchants and services and hours of operation; provides area maps, brochures, travel routes and transportation schedules. Participates and completes all in-service training and continuing ed programs, and exhibits an interest in self improvement and expression of highest potential; willingly and cheerfully completes other duties as assigned.

Provides wheelchair escort for patients and visitors requiring physical assistance from the curb, front door, or lobby area to/or from the clinics (for patients) or patient rooms (for visitors); also provides physical assistance as needed. Is knowledgeable about and prepared to answer questions regarding locations and services offered on the campus, and has the ability to accommodate customer requests regarding these services

Qualifications:

Required Qualifications: High School Diploma/ GED

Preferred Qualifications: Customer Service Experience

#LI-DNI

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