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Retail Banker I
3 months ago
TD Bank Retail Banker I - Barrington, RI TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. Line of Business: Personal & Commercial Banking Job Description: The Retail Banker I is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Depth & Scope: Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience. Requires a broad knowledge and understanding of the full product suite, services and processes of business area. Makes product recommendations based on Customer needs and highlights product features and benefits. Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments. Evaluates issues, errors and problems based on practices and existing precedents or procedures. Explains detailed and/or complicated information within the team. Builds working relationships with customers and related teams. Participates in Customer outreach, servicing and advice activities. Engages in conversations with customers about loan products, facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience: HS Diploma or GED. 1+ years related experience required. Cross trained to take customer transactions. Strong organization skills to handle multiple tasks in a fast-paced environment. Excellent communication skills with ability to be concise, clear and consistent. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision making and effective problem solving. Proficient in Microsoft Office. Notary License (Preferred). Customer Accountabilities: Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers. Understands and supports the Bank's Customer Service Strategy. Serves as a Customer advocate in providing Customer resolution. Consistently executes appropriate behaviors to deliver a Legendary Customer experience. Establishes and nurtures Customer relationships. Utilizes the Customer relationship management tools to understand and gather Customer information. Engages in lobby leadership by orchestrating Customer flow. May act as a point of escalation for Customer questions or concerns. May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. #J-18808-Ljbffr
