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Customer Service Support Specialist
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Customer Service Support Specialist (MD) Join to apply for the Customer Service Support Specialist (MD) role at GT Independence Work for a company where you make a difference in people's lives every day At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, youve come to the right place Let us help you discover a new passion for doing good in a growing industry. Our mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has earned awards for being a great workplace, including 2025 National Best and Brightest Companies to Work For and the Great Place to Work Certification for 2025/2026. As a Customer Service (Self Determination) Support Specialist or SDSS, youll work on a team to deliver great customer service over the phone to people self-directing their care as well as other stakeholders. Tasks And Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Education High School Diploma or GED required Associate degree preferred Work Environment Work is performed in a typical office (call center) setting. GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants. Our operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other, and we love what we do. We value excellence, but we wont micromanage to achieve it. If you are self-motivated, well give you the freedom to succeed on your own. Team members enjoy generous paid time off, competitive wages and benefits and the opportunity to grow professionally. Grow with us What Culture & Belonging Means at GT: Bring Your Authentic Self To Work. GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. We value diversity as strength and it drives innovation and helps achieve our mission of self-determination. Seniority level Entry level Employment type Full-time Job function Business Development and Sales Location: Bristol, IN Salary: $34,000.00 - $44,000.00 #J-18808-Ljbffr
