Current jobs related to Customer Support Representative - Jersey City, New Jersey - InEvent

  • Customer Support Representative

    4 days ago

    Jersey City, New Jersey, United States beBee Careers Full time

    We are seeking a highly skilled and experienced Customer Support Representative to join our team. As a key member of our customer service department, you will be the primary point of contact for customers, providing timely and professional support via email, chat, and phone calls.Your responsibilities will include:Responding to Customer Inquiries: Provide...

  • Customer Support Representative

    2 days ago

    Jersey City, New Jersey, United States beBee Careers Full time

    Job Description:">">We are seeking a highly motivated and skilled individual to join our team as a Customer Support Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various communication channels.">Your primary goal will be to ensure that all customer inquiries,...

  • Customer Service Representative

    1 week ago

    Jersey City, New Jersey, United States beBee Careers Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a representative, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Customer Service Representative

    5 days ago

    Jersey City, New Jersey, United States beBee Careers Full time

    About the RoleWe are seeking a skilled Customer Service Representative to support our pharmacy operations. In this role, you will provide exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvides enrollment support for new patients.Communicates pharmacy benefit information to network pharmacies.Cordinates...

  • Treasury - Customer Support Representative

    4 weeks ago

    Jersey City, New Jersey, United States iShare, Inc. Full time

    Remote, Contract role. Initial contract term 4-6 MonthsThe Benefit Disbursement Customer Service Representative is responsible for providing exceptional service to clients by addressing their inquiries related to retirement plan payments. This role involves handling both periodic and non-periodic payments, performing check reconciliations, and assisting with...

  • Treasury - Customer Support Representative

    2 weeks ago

    Jersey City, New Jersey, United States iShare Inc. Full time

    Remote, Contract role. Initial contract term 4-6 Months The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service to clients by addressing their inquiries related to retirement plan payments. This role involves handling both periodic and non-periodic payments, performing check reconciliations, and assisting...

  • Customer Service Representative

    5 days ago

    Jersey City, New Jersey, United States beBee Careers Full time

    Our team is seeking a skilled Customer Service Representative to join our growing organization. As a key member of our team, you will provide exceptional service to our clients by answering and addressing real-time alarms in a professional and courteous manner.We are committed to providing a safe and secure environment for our clients, and we rely on our...

  • Financial Services Representative

    2 days ago

    Jersey City, New Jersey, United States Collaborative Support Programs Full time

    :CSPNJ, a mental health nonprofit is looking for a full-time Financial Services Representative for Hudson and Essex county. Under the direct supervision of the Director of Financial Services, the Financial Services Representative provides financial management services to clients with a mental health diagnosis. The representative will educate clients on money...

  • Financial Services Representative

    2 days ago

    Jersey City, New Jersey, United States Collaborative Support Programs Full time

    : CSPNJ, a mental health nonprofit is looking for a full-time Financial Services Representative for Hudson and Essex county. Under the direct supervision of the Director of Financial Services, the Financial Services Representative provides financial management services to clients with a mental health diagnosis. The representative will educate clients on...

  • Customer Service Representative

    4 days ago

    Jersey City, New Jersey, United States beBee Careers Full time

    Job Details">We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining a clean and organized store environment.">Key Responsibilities:">">Provide excellent...

Customer Support Representative

4 weeks ago

Jersey City, New Jersey, United States InEvent Full time
CUSTOMER SUPPORT REPRESENTATIVE

We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen

ABOUT INEVENT:
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the C-level suite and robust operational tools for analysts and managers.

WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us

RESPONSIBILITIES
  • Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
  • Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
  • Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
  • Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team;
  • Learn continuously about tech and platform updates;
  • Work with team members to test and improve performance using the platform;
  • Become a subject matter expert (SME) on the InEvent product.
  • Work autonomously to find solutions and improvements for InEvent's customers and internal teams
  • Adhere to the role's compliance and security requirements
PRE-REQUISITES
  • 2+ years of experience in Customer Success is a must
  • Fluent English to communicate in writing and voice with customers around the world;
  • Fluency in other languages is a plus;
  • Experience working in a customer service role in a SaaS or tech company;
  • Experience working with government contracts a plus
  • Outstanding communication skills and empathy;
  • Flexibility and adaptability to service multicultural customers;
  • Happy to work between 3 pm - 11 pm PST
  • Very (very) resilient to learn continuously in a startup
PERKS
  • Health Insurance,
  • Paid Time Off (PTO);
  • Birthday Gift and Work Anniversary Gifts.

    CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
    If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us