Tusk Logistics
1 month ago
Job Description
THE ROLE
As an Ops Associate - Account Manager at Tusk, you’ll play a critical role in shaping and executing customer strategy and problem-solving for our shippers. This includes onboarding new Shipping customers, managing our portfolio of live Shippers, and iterating, improving, and documenting the processes along the way. You’ll build strong relationships with each Shipper and understand their unique needs better than anyone else. With your technical aptitude, you’ll navigate various tools and software to not only solve problems for Shippers but also to gain valuable insights that improve Tusk’s features, market position, and revenue.
You can expect to:
Work in close collaboration with Director of Operations, Annie
Effectively onboard new customers while actively improving the playbook
Own a portion of our current portfolio of live Shippers
Maintain regular check-in calls to gather feedback and tackle problems with each Shipper
Identify opportunities for the expansion of Tusk’s services for our current shippers, increasing account value
Troubleshoot client issues by coordinating with internal and external teams as necessary
Requirements
You’d be a great fit if some of the following describe you:
You’re excited about the prospect of joining a young company and influencing the culture and account management practices from an early stage
You have strong organizational skills with the ability to manage multiple accounts and prioritize tasks effectively
You have dependable communication and interpersonal skills with a proven ability to build and maintain client relationships
You’re extremely familiar with Excel/Google Sheets and can perform basic analyses on datasets. You know what a Pivot Table is and how to use it well.
You’re technically savvy, quick to adapt and learn various software, tools, and platforms
You have a love for problem-solving and making sense of ambiguous situations.
You assume positive intent and are open to contributing meaningfully to team discussions. You give and receive thoughtful feedback well and often, and you’ll know your voice matters and your career is being supported
Benefits
Medical, dental, and vision plans
Remote-first, flexible working style
Chicago office
Generous time off
Paid paternity and maternity leave
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