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Cafe Manager

4 months ago

West Hartford, United States Barnes & Noble Full time

**Cafe Manager**

**Location**

CT - West Hartford - West Hartford - 2279 **Classification**

Full-Time **Description**

As a Cafe Manager, you are responsible for the daily operations of the Cafe. You deliver sales goals year-over-year by supporting the store manager and ensure the team provides exceptional customer service through our four core service principles. You deliver operational excellence in your Cafe to maximize sales, profitability and productivity. You help to recruit and select the best talent for your cafe. You care about and value people and exemplify our core values. **Essential Functions**

Deliver and grow cafe sales and other business metrics year-over-year.

Optimize every sales opportunity by ensuring the caf team consistently executes cafe merchandising strategy, cafe operations and other company initiatives.

Motivate and train cafe team to ensure superior levels of safety, cleanliness, and quality

Execute the scheduling and deployment of cafe servers to ensure that all team members work effectively to provide superior customer service and achieve productivity goals

Assist with recruiting, selecting and developing high-caliber talent through training, coaching and assignments.

Mentor cafe servers, and expect them to drive sales and enthusiastically model our selling behaviors

Ensure that product quality and third-party standards are executed and maintained

Manage inventory levels, receiving, purchasing, waste control, and equipment maintenance and repair Create a culture of pro-active customer engagement to exceed our customers expectations.

Supports implementation of cost, quality, and service improvement initiatives Control shrink, expenses and payroll and hold the caf team accountable to do the same.

Provide consistent communication and model expected behaviors to ensure compliance with all policies and procedures.

Partner with store manager to evaluate employee performance and proactively address any issues

Assist with investigating and effectively resolving customer and employee issues keeping in line with our core values and in partnership with the store manager.

Assess facility conditions and take immediate action to correct and ensure the best customer experience.

**Qualifications**

Strong delegation, organizational and written/verbal communication skills

Spend the majority of time on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Availability for early mornings, evenings, weekends and holidays to align with store needs

Ability to multi-task

At least two years of management experience, preferably in food service or hospitality.

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