Patient Services Manager
5 months ago
Overview:
The The Patient Services Manager will manage the Program Registration and Benefits Assistance processes in the LSCC Clinics/Service Lines and will focus on supporting sustainable operations through revenue generation by ensuring appropriate program registration and eligibility processes resulting in successful and appropriate health care safety net program enrollment such as Medicaid, CHIP, MAP, MAP Basic, etc. and insurance coverage through the Federal Health Insurance Marketplace. In addition, the Patient Services Manager will ensure that the Program Advisors, Benefits Specialist and Enrollment Counselor staff productivity and measured goals are achieved at an organizational level.
Responsibilities:Daily Duties:
Ensures effective, timely, clear and concise communication of program updates and changes throughout the organization
Provides coverage and support working closely in coordination with the Patient Services team
Assists Practice Administrators, Associate Practice Administrators, and Clinic Site Manager - Nurses with development of work schedules and assignments for staff according to hours of operation, workload, space and equipment availability
Provides conflict resolution and responds to patient escalation contacts in a timely manner
Maintains and provides reports daily, weekly, monthly and as assigned
Monitors performance of software/technologies used in the department and able to recognize/identify when to report a technical issue
Attends and participates in meetings, training and conferences as required
Provides flexibility by working varying shifts as necessary and traveling to different work locations as needed
All other duties as assigned
Monitors the operations of the Patients Services team and reports any pertinent information or process improvement
suggestions to the Practice Administrator ("PA"), Associate Practice Administrators ("APAs") and CFO Type in specific job duties under this area
Monitors all Program Registration and Benefits Assistance related policies and procedures through Policy Tech to ensure that they are current and accurate for current practice
Manages Network Sciences relationship for Verify Source system to ensure system is accurate and updated in a timely manner
Creates and presents statistics and departmental updates in formal presentations on a frequent basis
Uses and promotes company recognition programs and understands the direct correlation between recognition and retention
Contributes to evaluation of staff performance within the department
Responsible for knowledge and compliance of all LSCC policies and procedures
Pursues new and more efficient ways to provide excellent patient and staff experiences
Training:
Leads training to staff, while maintaining and ensuring training material is current and staff is aware of current protocols and procedures
Completes 1:1 trainings with staff when specific deficiencies are identified at the individual level
Participates in professional development and performance improvement activities to strengthen the overall organization
EXPERIENCE, EDUCATION, AND LICENSE:
High School diploma or GED required; Associates Degree or higher preferred
Minimum of 3 - 4 years experience in a range of health care assistance programs preferred
Minimum of 2 years experience in program eligibility or related human-services work preferred
Medical program application completion and enrollment experience is preferred
Preferred Bilingual English/Spanish language skills
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