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Supervisor, Dispensing
2 months ago
Position Summary
The role of a Dispensing Supervisor at Empower is crucial to ensuring our commitment to exceptional service, quality, and innovation. This position directly contributes to the seamless operation of our pharmacy by leading and supervising a team of dispensing technicians. By providing guidance, coaching, and support, the Dispensing Supervisor ensures that our team delivers optimal performance and maintains the highest standards of customer service. This role embodies Empower's values by fostering a culture of continuous improvement and professional growth.
The Dispensing Supervisor works closely with colleagues across various departments to ensure efficient and effective customer service. By overseeing inventory control, ensuring safe storage, and handling of prescription drugs, and developing team schedules, the Supervisor maintains the operational flow and upholds our rigorous safety standards. Additionally, this role is responsible for delivering initial and ongoing training to pharmacy technicians and trainees, ensuring compliance with established policies and procedures, including safety protocols.
Leadership and mentorship are key aspects of the Dispensing Supervisor's responsibilities. By mentoring staff and providing performance feedback, the Supervisor fosters a culture that promotes innovation and collaboration. This role also involves addressing and resolving customer conflicts, monitoring performance, and assisting with dispensing duties when necessary. The Supervisor’s ability to navigate multiple internal computer systems and oversee Pharmacy clerks further enhances operational efficiency.
We invite passionate and dedicated candidates to apply for this impactful role at Empower. Join us in our mission to produce innovative medications that help people live happier, healthier lives, and expand access to quality, affordable medication. Your leadership and expertise will be instrumental in advancing our mission and supporting our values of people, service, quality, and innovation.
Duties and Responsibilities
Leads and supervises a team of dispensing technicians, providing guidance, coaching, and support to ensure optimal performance.
Delivers a high level of customer service to both internal and external stakeholders.
Works collaboratively with colleagues and departments to ensure seamless and efficient customer service.
Ensures the safe storage and handling of prescriptions drugs, including hazardous drugs and controlled substances.
Develops team schedules and adjusts daily assignments to optimize workflow, ensuring efficient resource allocation and timely completion of tasks.
Oversees inventory control and implements first in, first out (FIFO) procedures to ensure product quality and minimize waste.
Oversees the delivery of initial and ongoing training for Pharmacy Technicians and Trainees to ensure they are well-equipped with the necessary skills and knowledge.
Ensures that all Pharmacy Technicians and Trainees follow established policies and procedures, including safety procedures.
Oversees front clerks and supervises cash drawer(s) closing.
Addresses and works to resolve customer conflicts and complaints, escalating to the manager as needed to ensure prompt and satisfactory resolution.
Reports and investigates employee-related issues, escalating to the manager when necessary to ensure appropriate resolution.
Monitors and evaluates the performance of pharmacy technicians and trainees, providing feedback and guidance to ensure high standards are maintained.
Upholds company expectations and standards across all customer service disciplines.
Assists with dispensing tech and/or clerk duties when necessary.
Efficiently navigates multiple internal computer systems maintaining seamless operations and accurate information management.
Fosters a culture that promotes innovation, collaboration, and professional growth that aligns with Empower's values.
Assists with and provides input on department headcount needs and participates in the interviewing process as needed.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Experience and Qualifications
High school diploma or equivalent required.
Minimum of 2 years of management experience required.
Minimum of 2 years of pharmacy experience preferred.
Must be currently registered and in good standing as a certified pharmacy technician.
Knowledge and Skills
Thorough knowledge of Texas pharmacy laws and regulations.
Thorough knowledge of inventory management and FIFO practices.
Proficiency with or the ability to quickly learn the organization’s pharmacy management system.
Excellent interpersonal, negotiation, and conflict resolution skills.
Ability to prioritize tasks and to delegate them when appropriate.
Proficient with Microsoft Office Suite or other related software.
Ability to work extended hours including weekends.
Key Competencies
Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Resourcefulness: Secures and deploys resources effectively and efficiently.
Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and other accountable to meet commitment.
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
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