Customer Service Representative
4 weeks ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Customer Service Representative
Job Summary:
The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job functions would include: process service/meter orders; calculate and adjust electric service billed revenue as required; negotiate with customers concerning late payment arrangements and determine deposit amounts when required; process new service orders/transfers; speaking to customers about services and products.
Additional Qualifications/Responsibilities
Job Requirements:
Business office experience strongly preferred
Experience with customer billing systems
Experience with cash processes
Ability to process a high volume of transactions
Proven customer service experience
Proficient written and verbal communication skills
Microsoft applications (Word, Outlook, Excel, PowerPoint)
Previous utility customer service experience highly desired
Behavioral Attributes:
Ability to work effectively with others in a team environment
Flexible and the ability to multi-task
Dependable
Positive attitude
Initiative
Must be able to handle all functions of a business office representative and is self-directed with strong initiative and has the desire and ability for continued career growth. Successful candidate will be expected to make a positive difference for the customer and for Mississippi Power Company daily.
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