Entry Level Customer Service Representative

4 months ago

Rogers, United States America's Car-Mart Full time
Who is America's Car-Mart?

America's Car-Mart is in business to help people. As a part of our Team, you will be a part of helping thousands of our customers stay on the road and give them peace of mind in one stressful area of their lives, buying a vehicle. Our mission spreads far beyond the walls of our offices. We are deeply passionate about providing transportation solutions to credit-challenged individuals and helping them achieve success is the core of what we do. Each of our 2,400+ associates take this responsibility seriously. Every day we live our purpose and stay true to our values - Integrity, Respect, Compassion and Excellence. Join us and you'll discover why we are recognized by Forbes as one of America's Best Mid-Sized Employers to work for. From day one, you'll be empowered to pave your own path to success

What you'll do

At America's Car-Mart our Call Center is often the frontline of the organization. We rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We're looking for a call center trainee to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner that can adapt to different issues as they arise. This person will have the opportunity to learn a variety of our call center roles including responding to customer inquiries and concerns, booking appointments and following up on leads, and processing automobile claims. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction. Under the guidance of our experienced trainers, you will gain hands-on experience in handling customer inquiries, resolving issues, and providing exceptional service. This is an entry-level position with excellent growth opportunities within our call center department.

Compensation: $15.00 per hour

Hours: Must be available to work Monday thru Saturday from 7am to 7pm. You will be assigned two days off between Monday and Saturday and be guaranteed at least one Saturday off per month.

Qualifications:
  • High School Diploma
  • Digital literacy skills to effectively use digital devices, software, and applications with confidence.
  • Strong phone and verbal communication along with active listening skills to improve the overall customer experience
  • Ability to use conflict management techniques to resolve disagreements and act with appropriate level of care and concern to help resolve issues and solve problem.
  • Strong problem solving skills that showcase the ability to accurately define problem, evaluate them and quickly solve them.
  • Ability to multi-task and manage time effectively.
Responsibilities:
  • Answering customer service calls
  • Logging customer service calls using the Company's tracking software.
  • Escalating customer complaints to the appropriate level of management.
  • Responding to online credit applications using in-house software
  • Follow up with prospects, customers, and dealerships
  • Negotiate payments from insurance providers
  • Work with customers to obtain documents needed to move claim forward
  • Monitor settled and denied claims

Benefits and Perks

Beyond competitive base pay, great perks include 401(k) match, stock purchase plan, PTO, health plan choices, and much more.

Work Location

Rogers, AR

#corp

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