Manager, Financial Coach

3 weeks ago

Hanscom Air Force Base, United States Hanscom Federal Credit Union Full time

It's an exciting time to be at Hanscom Federal Credit Union

As a member of our Branch Network, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are - Hanscom Federal Credit Union

  • Members-first - our members are our top priority. We make business decisions with our members at the top of mind.
  • Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy.
  • Teamwork - we are in this together and we all benefit from our success.
  • Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
  • Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success.
What we offer
  • A full-time, permanent position that will reward you through a competitive incentive program.
  • Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
  • We are committed to fostering career growth and development - when you join our organization it's not just a job.
  • We look to develop your skills aligned to our business needs and help you progress in your career.
Who you are - Manager, Financial Coach

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do
  • Assume ultimate responsibility for branch operations of a designated branch, including but not limited to branch scheduling and implementation of branch operational controls. Provide supervisory overrides where necessary based on personally-conducted due diligence and an in-depth knowledge of HFCU policies.
  • Assume ultimate responsibility for in-branch compliance with Credit Union service levels. Expected to have a full understanding of all in-branch service functions including financial wellness coaching, account opening, loan application processing and transaction processing.
  • Actively identify, plan, and implement business development activities and events in the local community. Act as a champion of the Hanscom Federal Credit Union brand in the local community.
  • Responsible for achievement of assigned branch goals.
  • Seek to obtain and/or advance Loan Officer status. Responsible for the decisioning and underwriting of assigned consumer loans.
  • Participate in and complete the credit union's defined Financial Wellness certification program to achieve, maintain and apply a rigorous Financial Wellness certification
  • Work within the defined Navigator coaching process to collaborate with individuals and members to change or improve financial behaviors, develop a plan to overcome financial challenges; and conduct check-ins to help evaluate progress toward individualized goals
  • Deliver 1:1 individualized and small group coaching sessions through a variety of channels, including in-person, phone and video.
  • Proactively engage with and follow-up with members to ensure that mutually agreed to action plans have had the desired impact and work to evolve plans to match the member's current situation
  • Performs other tasks or functions as required, requested, necessary or prudent from time to time.
Knowledge/Skills/Experience Required:

3-5 years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses
  • A college degree.
  • Ability to complete a designated financial counseling and coaching certification within the timeframe determined based upon HFCU's training program

PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

** Must be authorized to work in the US **

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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