Loan Servicing Consumer Clerk

2 weeks ago

Coeur D'Alene, United States Glacier Bancorp Full time
About The Role

Do you LOVE where you work? We DO Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors. Come find your passion with us Mountain West Bank. Today. TomorrowTogether

Are you looking for a professional career? Do you want to work for a company that's in the Forbes Top 10 2023 List? At Mountain West bank we're more than a job, we take pride in our culture and our employees, we believe in promoting from with in (which is why this position is open). We are looking for a Consumer Loan Clerk for our corporate Coeur d'Alene office. This position performs routine duties related to booking, assembling, scanning and verifying the accuracy of consumer and loan documentation; prepare loan documents, service and verify the servicing of booked loans.

We offer excellent benefits including Medical, Dental, Vision, 401K plans, Profit Sharing, Employee Assistance programs and generous paid time off plans and more Hourly rate DOE $17.10 +

What You'll Do:

- Navigate the exciting world of loans like a pro

- Transform customer needs into success stories

- Juggle loans with the grace of a Financial Cirque du Soleil performer

We're Looking For:

- A happy soon-to-be loan servicing virtuoso

- An open mindset willing to learn and grow

- A problem-solver who sees loan challenges as exciting puzzles to crack

The Nitty-Gritty:

- Attention to detail is a vital component to everything in banking

- Ability to learn while having fun

- Customer service skills that would make your grandma proud

Perks That'll Make Your Wallet Happy:

- Competitive salary (because we know you're worth it)

- Health benefits that'll keep you fit as a fiddle

- 401(k) matching (we care about your future as much as you do)

- Professional development opportunities (never stop growing)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Perform routine loan maintenance duties such as:
  • Process payments
  • Setup and change AFT's
  • CIF changes
  • HELOC checks
  • Waive late fees
  • Correcting/reversing loan payments
  • Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email.
  • Process Consumer loan payoffs - completing payoff checklist.
  • Release collateral on all types of paid off loans.
  • Book all types of Consumer loans and change in terms within 24 hours of receipt.
  • Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request.
  • Work assigned pending and filing weekly - following up on all required items. Sign off and complete files.
  • File Review of Consumer loan files - put files together - notate all exceptions and send exception notices.
  • Participates in community service activities
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
About You

REQUIRED QUALIFICATIONS/EXPERIENCE:
  • High school diploma or equivalent.
  • 1 or more years of experience in an office environment
  • Knowledge of banking policies and procedures.
  • Ability to multi-task and handle complex tasks efficiently.
  • Strong organizational skills.
  • Strong attention to detail
  • Ability to work in within strict timeframes and meet deadlines
  • Excellent customer service skills
  • Good knowledge of basic office equipment
  • Working knowledge of Word and Excel


WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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