
ONSITE - Patient Access Specialist
3 weeks ago
Aquent’s healthcare client is looking to add a Patient Access Specialist to their evolving team. This person will handle a high volume of inbound calls, outbound calls, faxes, and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries. What you will do: Respond to a high volume of incoming and outgoing telephone calls and faxed referrals. Coordinate care by scheduling, editing, and maintaining routine patient-physician appointments for new and returning patients. Facilitate communication between the patient and the physician or clinic. Deliver expert knowledge regarding clinic-specific processes. Accurately document and route calls to the proper department. Identify urgent customer needs or operational issues, and escalate appropriately. Work with care teams, patients, and outside facilities to obtain necessary information required for care. Communicate with the care team and support staff on various patient issues. Obtain and update insurance information. Meet all regulatory and compliance standards. Deliver a high level of customer service. Follow documented protocols and guidelines. Meet and exceed departmental quality assurance standards. Use reference documents and online knowledgebase tools to clearly articulate accurate information regarding services. Use functionality of the telephone system as required. Other departmental duties as assigned. Education Qualifications: High School Diploma or GED equivalent. Required Knowledge, Skills and Abilities: Type 40 words per minute. Excellent customer service skills. Knowledge of medical terminology. Demonstrated knowledge of proper English grammar in speaking and writing. Effectively listen to resolve patient’s/customers inquiries. Maintain respect and composure in stressful situations. Navigate complex software tools and accurately input data. Effectively document caller notes into the medical record. Ability to adjust communication to fit the needs and level of understanding of the receiver. Ability to apply business logic to resolve patient/customer issues while managing multiple priorities. Working knowledge of EPIC or other patient/customer database. The target hiring compensation range for this role is $34.22 to $38.03 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. #J-18808-Ljbffr
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