Technical Support Desk Analyst

3 weeks ago

Boca Raton, United States ooma Full time

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Technical Support Desk Analyst

About the Role:

As an Ooma Technical Support Desk Analyst you assist customers with installation and troubleshooting of managed customer premise equipment and services. You will serve as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies, and facilitating internal and external escalations where necessary. The Tech Support Desk Analyst handles direct customer support requests and provide guidance to onsite field technicians during Installation of equipment. You will collaborate with Ooma Enterprise team members to resolve issues.

Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor-made for someone with a technical aptitude, eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction and assisting others.

**This position pays $20-22/hour and is required onsite M-F in our Boca Raton, FL office.

What You'll Do:

  • Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer support
  • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are both met and exceeded
  • Assist customers to effectively use Ooma products to meet their business needs
Experience We're Looking For:
  • 2-year degree from technology/trade school/college or proven equivalent work experience required
  • Strong aptitude for technology and ability/desire to learn new software and hardware
  • Experience in VOIP/LTE/Telecommunications preferred
  • Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) a plus
  • Outstanding time management, organizational, problem solving and analytical skills
  • Exceptional communication skills adept at translating difficult technical terms and problems into relatable language for a wide audience
  • Thrives in a multi-tasking environment and can adjust priorities on the fly
What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
  • Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • Commuter benefits
  • 401k & employer match
  • Employee Stock Purchase Plan (ESPP)
  • Paid time off, sick days, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel assistance services and Identity theft and will preparation services (#LI-CC1)

  • Help Desk Analyst I

    3 weeks ago

    Boca Raton, Florida, United States Florida Peninsula Insurance Company Full time

    About Us:At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our clients.Position Summary:We are seeking a vigilant, responsive Help Desk Analyst Level 1 to join our...

  • Help Desk Analyst I

    3 weeks ago

    Boca Raton, United States Florida Peninsula Insurance Company Full time

    About Us: At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our clients. Position Summary: We are seeking a vigilant, responsive Help Desk Analyst Level 1 to join...

  • Senior Technical Business Analyst

    1 week ago

    Boca Raton, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Nigel Frank International, is seeking the following. Apply via Dice today! Job Title: Senior IT Business Analyst Overview: We are seeking a Senior IT Business Analyst to act as the bridge between our IT organization and business partners. The ideal candidate...

  • Junior Technical Analyst

    1 week ago

    Boca Raton, United States Joyal Capital Management Full time

    Job Description Job Description Joyal Capital Management, a boutique financial firm, is seeking a Junior Technical Analyst to join our team in Boca Raton, FL. For nearly 40 years, Joyal Capital Management has been highly successful in serving high net worth individuals through proprietary estate planning, financial planning, investment management and...

  • Junior Technical Analyst

    2 weeks ago

    Boca Raton, United States Joyal Capital Management Full time

    Job DescriptionJob DescriptionJoyal Capital Management, a boutique financial firm, is seeking a Junior Technical Analyst to join our team in Boca Raton, FL.For nearly 40 years, Joyal Capital Management has been highly successful in serving high net worth individuals through proprietary estate planning, financial planning, investment management and business...

  • Help Desk Technician I

    1 day ago

    Boca Raton, Florida, United States Florida Peninsula Insurance Company Full time

    Position Summary: The position is responsible for providing support to all the Florida Peninsula entities include employees of Florida Peninsula, Florida Peninsula agents, and any third parties in which Florida Peninsula does business with such as, comparative raters, vendors, etc Essential Functions:Monitors the Operations helpdesk and Operations Alerts...

  • Technical Analyst

    1 week ago

    Boca Raton, United States Fortune 500 Companies Full time

    Job Title : Technical AnalystJob Location : RemoteResponsibilitiesAnalyze and interpret technical requirements, specifications, and user needs to develop comprehensive solutions and proposals.Need Diverse technology experience - software & system development lifecycle (Salesforce, CPQ, Power BI, Tableau, Azure, JIRA, Visio, SQL, SaaS, Digital E-Commerce) –...

  • Technical Analyst

    1 week ago

    Boca Raton, United States Fortune 500 Companies Full time

    Job Title : Technical AnalystJob Location : RemoteResponsibilitiesAnalyze and interpret technical requirements, specifications, and user needs to develop comprehensive solutions and proposals.Need Diverse technology experience - software & system development lifecycle (Salesforce, CPQ, Power BI, Tableau, Azure, JIRA, Visio, SQL, SaaS, Digital E-Commerce) –...

  • Technical Analyst

    1 week ago

    Boca Raton, United States Fortune 500 companies Full time

    Job Title : Technical Analyst Job Location : Remote Responsibilities Analyze and interpret technical requirements, specifications, and user needs to develop comprehensive solutions and proposals. Need Diverse technology experience - software & system development lifecycle (Salesforce, CPQ, Power BI, Tableau, Azure, JIRA, Visio, SQL, SaaS, Digital...

  • Technical Analyst

    1 week ago

    Boca Raton, United States Fortune 500 Companies Full time

    Job Title : Technical AnalystJob Location : RemoteResponsibilitiesAnalyze and interpret technical requirements, specifications, and user needs to develop comprehensive solutions and proposals.Need Diverse technology experience - software & system development lifecycle (Salesforce, CPQ, Power BI, Tableau, Azure, JIRA, Visio, SQL, SaaS, Digital E-Commerce) –...

  • Technical Analyst

    6 days ago

    Boca Raton, United States Fortune 500 companies Full time

    Job Title : Technical Analyst Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Job Location : Remote Responsibilities Analyze and interpret technical requirements, specifications, and user needs to develop comprehensive solutions and proposals. Need Diverse technology experience - software...

  • Help Desk Technician I

    2 hours ago

    Boca Raton, United States Florida Peninsula Insurance Company Full time

    Position Summary: The position is responsible for providing support to all the Florida Peninsula entities include employees of Florida Peninsula, Florida Peninsula agents, and any third parties in which Florida Peninsula does business with such as, comparative raters, vendors, etc. Essential Functions: Monitors the Operations helpdesk and Operations...

  • Software Support QA Analyst

    3 hours ago

    Boca Raton, United States Florida Peninsula Insurance Company Full time

    Position Summary: The position is responsible for software and website manual functional testing. Responsibilities include documenting test plans, performing testing and test results for all internally developed and vendor supplied software products for the companies. Additional responsibilities may include some level one support for basic to...

  • Software Support QA Analyst

    2 days ago

    Boca Raton, Florida, United States Florida Peninsula Insurance Company Full time

    Position Summary: The position is responsible for software and website manual functional testing. Responsibilities include documenting test plans, performing testing and test results for all internally developed and vendor supplied software products for the companies. Additional responsibilities may include some level one support for basic to medium...

  • Technical Support-/ Product Trainer

    3 weeks ago

    Boca Raton, United States Canon Full time

    About the Role Provides comprehensive technical support to all other technical positions within the division. Accountable for developing, administrating, and presenting comprehensive technical training to both field and in-house service employees on all existing and future contracted products sold by Canon Solutions America. This includes all Canon...

  • Senior Technical Business Analyst

    2 weeks ago

    Boca Raton, United States Hair Club Full time

    MAJOR RESPONSIBLITIES:Serves as the project level liaison, between the IT organization and business partners, is business oriented with good technical understanding.Must have 12+ years experience in managing enterprise projects ie ERP implementations, Inventory and supply chain etc.Experience with business and technical requirements gathering, analysis,...

  • Software Support QA Analyst

    5 days ago

    Boca Raton, United States Florida Peninsula Insurance Full time

    Job DetailsJob Location Corporate Office - Boca Raton, FL Remote Type Fully Remote Position Type Full Time Description Position Summary: The position is responsible for software and website manual functional testing. Responsibilities include documenting test plans, performing testing and test results for all internally developed and vendor supplied software...

  • IT Help Desk Specialist

    1 week ago

    Boca Raton, United States Next Step Systems Full time

    IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical and customer service skills and be passionate about technology and helping people. The right IT Help Desk Specialist should want to expand their knowledge in the IT field....

  • SAP Analyst

    1 month ago

    Boca Raton, United States Aegistech Full time

    A SAP Analyst job is available with our client, a company in the healthcare industry, located in Boca Raton, FL. This is a 100% on-site position and a direct-hire, full-time role. The Business Systems Analyst is responsible for performing a variety of business system support activities in the Boca Raton facility.DAY-TO-DAY RESPONSIBILITIES:Function as a...

  • SAP Analyst

    1 month ago

    Boca Raton, United States Aegistech Full time

    A SAP Analyst job is available with our client, a company in the healthcare industry, located in Boca Raton, FL. This is a 100% on-site position and a direct-hire, full-time role. The Business Systems Analyst is responsible for performing a variety of business system support activities in the Boca Raton facility.DAY-TO-DAY RESPONSIBILITIES:Function as a...