Customer Support Specialist

1 month ago

Dubuque, United States Kendall Hunt Full time

***In A Typical Work Day You Will...***

* Provide 1st level customer support via phone, on-line Chat and other social media tools to receive and enter customer orders

* Assist customers using products for the first time (i.e., purchasing on ecommerce, registering on websites, etc.)

* Troubleshoot problems customers may experience (i.e., password reset, wrong class registration, activation code not working, etc.)

* Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.

* Update corporate CRM with information based on support issues handled

***Who We Need***

* You're proficient using apps on computers, tablets and smartphones, as well as using social media tools such as Facebook, Twitter, etc.

* Prior customer support experience, professionalism, attention to detail and accuracy, is a must

* Ability to multi-task with strong verbal and written communication skills are essential

* A higher education degree is preferred, but any educational background is welcomed

* This role is more than the title perceives - this is a gateway role to hone in on your skills, with the potential to advance within our company

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve.

Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offers:

* Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years

* Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies

* Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability

* Generous company match on 401(k) plan, as well as profit sharing

* A generous PTO policy, plus paid holidays

* Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

M/F/V/H

  • Sales Support Specialist

    3 weeks ago

    Dubuque, United States Pigott, Inc. Full time

    Are you a dynamic individual ready to embark on an exciting journey as a Full-Time Sales Support Specialist with Pigott, Inc.? Get ready to lead the way in providing exceptional support to our sales team. You'll have the chance to showcase your skills in a fast-paced, customer-focused environment. Join us in creating exceptional experiences for our clients...

  • Sales Support Specialist

    2 weeks ago

    Dubuque, United States Pigott Full time

    Are you a dynamic individual ready to embark on an exciting journey as a Full-Time Sales Support Specialist with Pigott, Inc.? Get ready to lead the way in providing exceptional support to our sales team. You'll have the chance to showcase your skills in a fast-paced, customer-focused environment. Join us in creating exceptional experiences for our clients...

  • Sales Support Specialist

    2 weeks ago

    Dubuque, United States Pigott, Inc. Full time

    Job DescriptionJob DescriptionAre you a dynamic individual ready to embark on an exciting journey as a Full-Time Sales Support Specialist with Pigott, Inc.? Get ready to lead the way in providing exceptional support to our sales team. You'll have the chance to showcase your skills in a fast-paced, customer-focused environment. Join us in creating...

  • Sales Support Specialist

    2 weeks ago

    Dubuque, United States Pigott, Inc. Full time

    Job DescriptionJob DescriptionAre you a dynamic individual ready to embark on an exciting journey as a Full-Time Sales Support Specialist with Pigott, Inc.? Get ready to lead the way in providing exceptional support to our sales team. You'll have the chance to showcase your skills in a fast-paced, customer-focused environment. Join us in creating...

  • Customer Experience Specialist

    3 weeks ago

    Dubuque, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 weeks ago

    Dubuque, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Tech Support Specialist

    1 month ago

    Dubuque, United States Westmark Enterprises Full time

    Westmark Enterprises is looking for a Tech Support Specialist who will provide information technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You will be responding to...

  • Tech Support Specialist

    2 weeks ago

    Dubuque, United States Westmark Enterprises Full time

    Westmark Enterprises is looking for a Tech Support Specialist who will provide information technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You will be responding to...

  • Tech Support Specialist

    1 month ago

    Dubuque, United States Westmark Enterprises Full time

    Job DescriptionJob DescriptionWestmark Enterprises is looking for a Tech Support Specialist who will provide information technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You...

  • Tech Support Specialist

    2 weeks ago

    Dubuque, United States Westmark Enterprises Full time

    Job DescriptionJob DescriptionWestmark Enterprises is looking for a Tech Support Specialist who will provide information technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You...

  • Peer Support Specialist

    3 weeks ago

    Dubuque, United States Hillcrest Family Services Full time

    Located at the Wellness Center and/or Assertive Community Treatment Team (ACT Program) Your Responsibilities A Peer Support Specialist (PSS) is a person who has lived experience with mental health directly, or indirectly through a loved one. The Peer Support Specialists primary responsibility is to encourage members to take control of their own health and...

  • Peer Support Specialist

    1 week ago

    Dubuque, United States Hillcrest Family Services Full time

    Located at the Wellness Center and/or Assertive Community Treatment Team (ACT Program) Your Responsibilities A Peer Support Specialist (PSS) is a person who has lived experience with mental health directly, or indirectly through a loved one. The Peer Support Specialists primary responsibility is to encourage members to take control of their own health and...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Dubuque, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Care Specialist

    1 month ago

    Dubuque, United States Flexsteel Home Full time

    Act as voice of the customer, communicating customer needs & expectations within Flexsteel. Work independently within established procedures requiring minimal escalation. Respond timely with customized responses to customer inquiries via email, phone, & chat. Coordinate & communicate effective resolution for unique, complex scenarios. Diagnose & resolve...

  • Customer Care Specialist

    4 weeks ago

    Dubuque, United States Flexsteel Home Full time

    Act as voice of the customer, communicating customer needs & expectations within Flexsteel. Work independently within established procedures requiring minimal escalation. Respond timely with customized responses to customer inquiries via email, phone, & chat. Coordinate & communicate effective resolution for unique, complex scenarios. Diagnose & resolve...

  • Customer Solutions Specialist

    1 week ago

    Dubuque, United States Kendall Hunt Publishing Full time

    Do you have a passion for helping others? Do you like researching and finding solutions? Do you want variety and different challenges in your day? We are looking for problem solvers, critical thinkers, and level-headed employees to help guide our customers. **Who Is Kendall Hunt Publishing?** Throughout its history, Kendall Hunt Publishing has grown with...

  • Customer Care Specialist

    3 weeks ago

    Dubuque, United States Flexsteel Full time

    Description Act as voice of the customer, communicating customer needs & expectations within Flexsteel. Work independently within established procedures requiring minimal escalation. Respond timely with customized responses to customer inquiries via email, phone, & chat. Coordinate & communicate effective resolution for unique, complex...

  • Customer Solutions Specialist

    3 weeks ago

    Dubuque, United States Kendall Hunt Publishing Full time

    Job DescriptionJob DescriptionDo you have a passion for helping others? Do you like researching and finding solutions? Do you want variety and different challenges in your day? We are looking for problem solvers, critical thinkers, and level-headed employees to help guide our customers.As a team of highly motivated, customer-centric professionals, we're...

  • Customer Solutions Specialist

    2 weeks ago

    Dubuque, United States Kendall Hunt Publishing Full time

    Job DescriptionJob DescriptionDo you have a passion for helping others? Do you like researching and finding solutions? Do you want variety and different challenges in your day? We are looking for problem solvers, critical thinkers, and level-headed employees to help guide our customers.As a team of highly motivated, customer-centric professionals, we're...

  • IT Field Support Technician_Dubuque

    3 weeks ago

    Dubuque, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...