Sr. IT Desktop Engineer

Overview:

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The Opportunity

Valvoline has a rewarding opportunity as a Sr. IT Desktop Engineer. In this role, you will design, implement, and support various applications and software for multiple business units. You will be responsible for managing mobile devices, including policy, application development, and device enrollment, working as a go-between across various Managed Service Providers (MSPs) to support end-user workstation lifecycles ranging from acquisition to deployment to decommissioning, responding to and diagnosing difficult problems of low to high complexity through discussion with users and other IT resources as needed, including troubleshooting, fault rectification, and problem escalation. You will be tasked with improving the overall performance of the desktop environment by implementing new technologies and optimizing existing ones.

Valvoline Headquarters is located in Lexington, KY.
We are open to remote candidates who can work onsite in Lexington, KY at least 3 days a week.

How You'll Make a Difference

• Ensure that desktops and mobile devices are installed, configured, and maintained to meet the organization's needs. This includes a wide range of tasks, such as setting up software and applications, configuring network settings, and managing hardware and peripherals.
• Research, prepare planning, testing, and coordination of major software and PC operating system upgrades. Support application-specific infrastructure such as application servers, application configurations, and deployments including server configuration, service installation, and Group Policy design.
• Work with vendors and MSPs to support infrastructure, troubleshoot incidents, and ensure completion of daily tasks.
• Manage multiple MDM platforms for multiple workstations (MacOS and Windows) and mobile (Android/iOS) operating systems across a variety of use cases, including enrollment, configuration, and end-user support escalation. Deploy/update applications and make changes as business needs change.
• Resolve day-to-day Service Desk issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Provide feedback to management and MSPs as it relates to the services provided by the service desk and other business units. Implement and document changes through the change control process.
• Maintain software licenses and hardware inventory. Monitor system performance and make recommendations for improvements. Respond to inquiries and resolve technical issues.
• Collaborate with other members of the IT team to develop and implement new technologies. Mentor junior engineers to expand business knowledge, analytical, engineering, and troubleshooting experience.
• Conduct security audits and vulnerability assessments.
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.
  

What You'll Need to Succeed

• Bachelors degree (in computer science or a related technical field preferred)
• Minimum of eight years in a PC support and/or system administration role
• Demonstrated ability to type a minimum of 45 words per minute
• Preferred:
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundations, Microsoft-related certifications related to PC management
  • CompTIA A+ certification (validates entry-level knowledge and skills required for IT support roles, including desktop support)
  • Intermediate to expert experience in managing Windows and Mac OS
  • Windows Server and Active Directory Domain Services Experience
  • Intermediate technical experience with SCCM, Intune, and Windows Autopilot (endpoint management)
  • Intermediate to expert experience with multiple MDM platforms (e.g., Intune, MobileIron, etc.) and how migrations work between them
  • Experience managing workload in ITSM tools such as ServiceNow or Remedy
  • Familiarity with desktop support software and tools
  • Knowledge of network protocols and security systems
  • Problem-solving skills the ability to think creatively, approach problems from different angles, identify efficient solutions, and seek out solutions to enhance system performance and user experience
  • Analytical skills analyzing complex situations and data, identifying patterns, and making informed decisions. Analyze the infrastructure toolset and determine if there are opportunities to reduce technology complexity, administration, and costs
  • Time management skills the ability to effectively manage workload, prioritize tasks, and meet deadlines with minimal supervision
  • Communication skills the ability to communicate effectively with technical and non-technical users, understand their issues and provide clear solutions
  • Adaptability must be able to adapt to changing situations and work on multiple issues simultaneously
  • Ability to lead technology research, discussions, and provide technology selection requirements and decision input
  • Intermediate experience supporting multiple computing platforms (e.g., mobile, workstation, and server operating systems and applications)
  • Strong project management skills with the ability to scope, design, implement, and support new solutions and/or expand existing solutions to meet current and upcoming business needs
  • Intermediate technical background in communications, collaboration tools with telecom and audio conferencing
  • Experience working with 3rd party vendors regarding project/ day-to-day operations
  • Strong customer service skills
  • Ability to effectively collaborate with desktop engineering resources to complete tasks related to work requirements
  • Good work ethic and strong team player
• Must be authorized to work in the U.S.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.