Night Auditor/PM Desk Clerk

2 weeks ago

Medina, United States Holiday Inn Express & Suites Medina Full time
Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor/PM Desk Clerk attends to the hotel and guests' needs, included, but not limited to registration, checkout, and cashiering. This position is for 2 overnight shifts a week (11pm-7am) and 2-3 PM shifts per week (3pm-11pm).

Benefits
  • Holiday Pay
  • Vacation Pay
  • Medical & Dental Insurance
  • 401k Retirement Plan
  • Employee Hotel Discounts
Responsibilities

As a Hotel Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:
  • Assisting hotel guests efficiently, courteously and professionally at all times.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
  • Check hotel guests in and out, post hotel guest charges and collect payments.
  • Close out the business day and compile data for end of day reports.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to management and other hotel departments on guest comments and concerns. Have full knowledge of hotel safety and emergency procedures.
  • Cover other areas of hotel as needed.
  • Document any hotel or guest issues by completing the required report forms.
  • Other duties as assigned
Qualifications
  • High School diploma/GED required
  • Previous experience in hospitality preferred
  • Customer service experience required
  • Experience handling cash, credit card procedures, and use math concepts
  • Attention to detail and organized


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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