Business Systems Analyst
1 week ago
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
As a member of our Sales Systems team, you will work with senior Business Systems Analysts in helping design, implement, and lead operational sales systems to support Workday's strategic investments for continued growth and long-term operational scale. You will be part of a multi-talented business systems team that specializes in portfolio management, business analysis, systems, and process design along with strong project management skills. Instrumental working on initiatives strongly tied to Sales / Marketing and Vendor Management system processes.
About the Role
We are seeking a Business Systems Analyst to specialize in the Sales Leads to Pipeline space to complement our dynamic team. Possess a deep understanding of lead management processes within a sales environment, and have hands-on experience with Salesforce CRM & routing and prospecting toolset.
This role offers an exciting opportunity to contribute to the optimization of lead generation, qualification, and conversion processes, ultimately driving revenue growth and business success.
Key Responsibilities:
Lead Management Optimization: Collaborate with sales and marketing teams to analyze and optimize lead management processes, including lead generation, scoring, routing, and conversion to opportunities.
Salesforce Configuration and Customization: Leverage Salesforce CRM to configure and customize lead management workflows, assignment rules, validation rules, and reporting dashboards to support business requirements.
Testing : Develop comprehensive test cases and accurately document testing outcomes, alongside effective collaboration with diverse teams to address issues promptly and efficiently.
Data Analysis and Reporting: Analyze lead performance metrics, conversion rates, and pipeline velocity to identify trends, opportunities, and areas for improvement. Generate insightful reports and actionable recommendations to drive informed decision-making.
Integration and Automation: Identify opportunities to integrate Salesforce CRM with other systems and applications to streamline lead management processes and improve data accuracy and efficiency. Implement automation solutions to automate repetitive tasks and enhance productivity.
Stakeholder Engagement: Collaborate closely with cross-functional teams, including sales, marketing, operations, and IT, to capture requirements, prioritize enhancements, and ensure alignment with business objectives.
Training and Documentation: Develop training materials and documentation to support end-users in understanding and utilizing Salesforce CRM for lead management purposes. Conduct training sessions and workshops as needed.
About You
Basic Requirements:
- 3+ years as a Business Systems Analyst or similar role, with a focus on lead management within a sales environment.
- 3+ years with Salesforce configuration, customization, and reporting (Salesforce Administrator or Salesforce Consultant certification is preferred).
- 3+ years experience in using routing/prospecting tools to include LeanData, Outreach, Groove and ZoomInfo
- Proficiency in data analysis tools and techniques, with the ability to interpret complex data sets and derive actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Strong problem-solving skills and attention to detail, with a commitment to delivering high-quality solutions that meet business requirements.
- Familiarity with Agile methodologies
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $90,100 USD - $135,300 USD
Additional US Location(s) Base Pay Range: $85,600 USD - $162,800 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
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