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IT Field Support Specialist 2

5 months ago

Fort Meade, United States FiveTwelve, LLC Full time
Job Description
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Requirements

Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate's degree and five (5) years of experience.

Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

  1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  4. Able to manage time and priorities effectively
  5. Able to work efficiently with minimal supervision
  6. Proficient in working with end-users remotely
  7. Demonstrated expertise in Microsoft Windows 7 and 10
  8. Familiar with Active Directory security and policies
  9. Excellent analytical and problem solving skills
  10. Must be able to drive company vehicle.
  11. Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Required Clearance: Candidate must have a TS/SCI polygraph clearance

Benefits

PTO: Our variable PTO plan lets you decide the amount that's best for you. Choose as few as 2 weeks or as much as 6 weeks.

Holidays: 10 annually

401k: 5% Company match; fully-vested from Day 1

Quarterly Bonus: Totaling 2.5% of your base salary annually

Pay for any extra hours in cash or comp time

Pay for unused holidays or comp time

Training Budget: Up to $5,250 annually

Cell Phone/Internet Allowance: Monthly reimbursement up to $75

Gym/Health Club Membership: Monthly reimbursement up to $50

Personal Technology Allowance: Up to $500 annually

Cool Logo Wear: At least $100 annually

Health Insurance: Provided through CareFirst Blue Cross/Blue Shield. Three plans to choose from - HSA Silver, HMO Platimun, PPO Platimum. FiveTwelve covers 80% of the premium for employees and their dependents.

Dental and Vision Insurance: Provided through CareFirst Blue Cross/Blue Shield. FiveTwelve covers 100% of the premium for employees and their dependents.

Short Term and Long Term Disability: FiveTwelve pays 100% of premium

Referral Bonus: Up to $10,000 for fully-cleared referrals