Program Coordinator

3 weeks ago

Boston, United States Ginkgo Bioworks Full time

**Program Coordinator - Delivery Operations (Contract)**

Remote/Boston, MA / Foundry: Operations / Contractor Ginkgo Bioworks is a publicly traded (NYSE: $DNA), high-growth biotechnology company based in Bostons Seaport District, that is redesigning the living world to solve some of the globes growing challenges in health, energy, food, material, and more. Our mission to make biology easier to engineer is poised to disrupt multiple industries by leveraging our innovative data, automation, and scale capabilities in biological engineering. We are seeking a dynamic, passionate and collaborative Service Operations Coordinator to join our team to support the growing operations pipeline and be part of the implementation of Covid-19 testing and sequencing as we design the future of biosecurity. In response to the global COVID-19 pandemic, we launched our service: Concentric by Ginkgo. We firmly believe that testing is an essential requirement to re-open the economy as quickly and safely as possible. Concentric is the largest provider of K-12 testing. We currently run state-level K-12 testing programs and SARS-CoV-2 Whole Genome Sequencing programs across the United States.

As a Service Operations Coordinator, you will be a core part of the Innovation team at Ginkgo as we scale Concentric.

You will work closely with our Business Development leads and Partner Labs to onboard and maintain the Whole Genome Sequencing Operational workstream. Your role will require a versatile skill-set, including strong capabilities in analysis and communication, as well as initiative and creative thinking. As a great fit to the Service Operations Coordinator role, youre excited about Ginkgo and eager to help us achieve our mission of making biology easier to engineer, and taking an active part in building our Concentric business.

Your role will be to support the SARS-CoV-2 Whole Genome Sequencing effort at Concentric by Ginkgo.

***While we are interested in all qualified candidates who are authorized to work in the U.S., we are not able to sponsor immigration-related employment visas for this particular role. That said, it is the policy of Ginkgo Bioworks to review applications regardless of race, gender, ethnic origin, or any other classification protected by law.*** **Responsibilities**

+ Primary focus as operations analyst

+ Coordinate communications with our lab partners

+ Coordinate day-to-day lab operations management

+ Track, summarize and report on prospect and/or client issues

+ Coordinate and troubleshoot logistics for delivery of samples to labs

+ Continually shape the customer experience, as part of a cross-functional team

+ Provides onboarding support for new lab partners

+ Support the day to day monitoring of the status of samples throughout the process

+ Escalates in-bound support issues as needed

+ Conduct analysis on lab processing, including calculating key metrics

+ Supports process improvement initiatives and helps develop materials for standardization of procedures

+ Conduct the day to day monitoring of the status of samples throughout the process

+ Provide support on technology and lab issues (coordinate with digital tech team), help the design of new solutions as we scale

+ May include weekend support shifts (minimal hours on weekends anticipated)

+ Support special projects, as requested

**Desired Experience and Capabilities**

+ Bachelor's degree in a scientific or technical field

+ 1+ year of relevant work experience in Consulting, Operations, Client Service, or Business Development

+ Proven track record of project ownership and results orientation in a team setting

+ Ability to collaborate, multitask, and adapt to changing priorities in a fast-paced, team-oriented environment

+ Strong analytical skills, with an ability to develop fact-based and informed opinions

+ High level of efficiency, strong organizational skills, attention to detail, and motivation for completing tasks accurately and on time

+ Excellent interpersonal skills, strong communication skills, positive work attitude, and appropriate level of professionalism

+ Commitment to quality and continuous improvement

+ Interest in working in a high-growth, flexible, and dynamic environment

+ Background or interest in public health, genetic sequencing, biological sciences

+ Finally, youre excited about Ginkgo and eager to help us achieve our mission, and you think biology and biosecurity are pretty freaking cool

To learn more about Ginkgo, check out some recent press:

We also feel that its important to point out the obvious here theres a serious lack of diversity in our industry, and that needs to change. Our goal is to help drive that change. Ginkgo is deeply committed to diversity, equity, and inclusion in all of its practices, especially when it comes to growing our team. Our culture promotes inclusion and embraces how rewarding it is to work with people from all walks of life.

Were developing a powerful biological engineering platform, so we must remain mindful of the many ways our technology can and will impact people around the world. We care about how our platform is used, and having a diverse team to build it gives us the best chance that its something well be proud of as it continues to grow. Therefore, its critical that we incorporate the diverse voices and visions of all those who play a role in the future of biology.

It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees and employment applicants.

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