Lead Retail Customer Service Associate

3 days ago


Bellevue, United States FedEx Full time
Employee Benefits
  • Competitive wages for both full and part time opportunities
  • 401K plan with company match after 1 year
  • Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
  • Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
  • Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
  • Sick time accrues 1 hour for every 30 hours worked.
  • Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
  • Paid parental leave for both moms and dads
  • Adoption Assistance Program
  • Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
  • Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
  • Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.
  • Diversity, equity, and inclusion programs available for all employees.
POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $20.80 - $24.42/Hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Bellevue, United States FedEx Full time

    FedEx - JobID: PDX_FEC_4A242B53-2116-4A71-AD2F-82E993391E33_241311 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Bellevue, Washington, United States NIKE Full time

    Nike OverviewNike is committed to inspiring and motivating individuals to push beyond their limits and strive for excellence. Our company culture is built on a foundation of integrity, teamwork and continuous improvement. Retail Associate Job DescriptionThis role is ideal for someone who is passionate about delivering exceptional customer service and working...


  • Bellevue, Washington, United States FedEx Office and Print Services Full time

    Job DescriptionThe Customer Service Lead plays a crucial role in delivering exceptional customer experiences at FedEx Office and Print Services. With a focus on consultative skills, this individual will anticipate customer needs, suggest alternatives, and provide solutions to meet their expectations.The ideal candidate will be knowledgeable in all areas of...


  • Bellevue, Washington, United States Best Buy Full time

    Company Overview\Best Buy is a global leader in consumer electronics and home appliances, committed to delivering exceptional customer experiences through innovative products and services.\Job Responsibilities\As a Sales Associate at Best Buy, your primary responsibility will be to engage with customers, understand their needs, and provide personalized...


  • Bellevue, United States Raising Cane's Chicken Fingers Full time

    Starting hiring pay at: $14 per hour - $15.5 per hour. As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this r Customer Service, Associate, Customer Experience, Service, Shift, Retail


  • Bellevue, United States Instep Seattle Full time

    Job DescriptionJob DescriptionThe Marketing & Customer Service Associate will work alongside our thoroughly trained and well-established Marketing & Customer Service team. Each new Marketing & Customer Service Associate will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional...


  • Bellevue, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Bellevue, Washington, United States The Container Store Full time

    Unlock Your PotentialJoin The Container Store team as a Customer Experience Associate and embark on a rewarding career journey. This part-time role offers flexibility in scheduling, allowing you to balance work and personal life. As a key member of our team, you'll be responsible for creating memorable customer experiences through exceptional service,...


  • Bellevue, United States Smart Consulting Solutions Inc Full time

    Job DescriptionJob DescriptionDiscover the enchantment of Smart Consulting Solutions within our stores, where our dedicated team brings the magic to life. As a Retail Sales Associate, you play a crucial role in providing exceptional customer service, curating memorable shopping experiences, and achieving stellar sales outcomes.A full-time position with Smart...


  • Bellevue, United States Instep Seattle Full time

    Job DescriptionJob DescriptionThe Entry Level Customer Service Associate will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired time frame. The Entry Level...


  • Bellevue, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Bellevue Eastgate 15100 SE 38th Street, Bellevue, WA 98006 Do you have a passion for helping others? At the Massage Envy Bellevue Eastgate franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...


  • Bellevue, Washington, United States Best Buy Full time

    Company Overview\Best Buy is a leading retailer of consumer electronics and home appliances. As a Sales Associate, you will play a key role in delivering an exceptional customer experience.\Job Description\As a Sales Associate at Best Buy, your responsibilities will include greeting and welcoming customers, engaging with them in a friendly manner, and using...


  • Bellevue, Washington, United States SAS Retail Services Full time

    Company Overview">As a Travel Retail Sales Merchandiser with SAS Retail Services, you will play a vital role in ensuring the smooth movement of products within retail environments.">SAS Retail Services is committed to providing its customers with exceptional shopping experiences. As part of our team, you will contribute to achieving this goal by effectively...


  • Bellevue, Washington, United States FedEx Full time

    Job DescriptionFedEx Office is seeking a skilled Customer Service Associate to lead our retail team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing expert guidance on our products and services.Key Responsibilities:Manage production flow to ensure all orders are completed accurately and on...


  • Bellevue, Washington, United States Sound Credit Union Full time

    About the JobThis role is an exciting opportunity to join a dynamic team and make a real difference in the lives of our members.Key Responsibilities:Assist members with financial transactions and respond to inquiries.Build relationships and provide information on account status, balances, and loan details.Requirements:One year experience in a customer...


  • Bellevue, United States Family Dollar Full time

    Family Dollar - 2372 CHANDLER [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Bellevue, United States Cam-Tel Company Full time

    Position Purpose/Summary The Retail Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy. Primary Duties &...


  • Bellevue, United States Fastwyre Broadband Full time

    Position Purpose/SummaryThe Retail Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy.Primary Duties &...


  • Bellevue, United States Family Dollar Full time

    Family Dollar - 1702 STATE STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Bellevue, United States Family Dollar Full time

    Family Dollar - 15 DONNERMEYER DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...