Central Station Supervisor

2 weeks ago

Seattle, United States Washington Alarm Full time

Job Description

Job Description

Job description Washington Alarm , the leader in Seattle for full-service alarm systems is currently looking for Central Station Supervisor interested in a career with a growing company.

Responsibilities This position is responsible for training, supplementing and supervising Central Station Dispatchers in their duties; documenting, updating and implementing all Central Station processes, procedures and tasks; supporting and assisting the Central Station Manager with administrative duties pertaining to the functions of operating the Central Station; interfacing with other Washington Alarm employees, outside vendors, authorities and customers to identify and resolve escalated problems and issues pertaining to alarm monitoring processes. We are looking for candidates with the following skills and experience.

Qualifications Two years of supervisory experience in a fast past environment Experience with heavy volume of phone and/or radio calls while multi-tasking preferred. Call Center or Security Industry experience preferred Basic computer knowledge and experience using Microsoft Office Suite (Word/ Excel/Outlook) Ability to Coordinate and Supervise projects related to the department ‘On Call’ and weekend Coverage as needed Exemplary customer service skills to deal with both internal and external customers. Good written and verbal professional communication skills Attention to detail. Able to perform multiple functions simultaneously. For example, process alarm systems while picking up and speaking to incoming callers and listening to determine if false alarms are being called in.

Benefits : Vacation accrual at approximately 2 weeks per year Sick Leave 401(k) + match Medical, Dental & Vision insurance Employee assistance program Health savings account Life insurance $100,000 voluntary, employer paid Tuition reimbursement 7 paid holidays Shift differentials ($1.50 per hour for Swing and $2.00 per hour for overnights) Please note, due to UL regulations, this job must be conducted at our location and cannot be preformed remotely. Company Description Washington Alarm is a local, 3rd generation family-owned small business with a reputation for being the Northwest’s most trusted alarm company. Providing our neighborhoods peace of mind and security is more important now than ever before and we’re looking for passionate people to join our family-oriented team.

We are not your average employer, but one that from the top down truly cares for our staff who make a difference in our communities every day by protecting our customer’s homes, businesses, and schools.

Along with celebrating our 80th year anniversary in 2023, we are honored to be recognized as #56 on the Top 100 security system companies nationwide by SDM. As a local small business, ranking on this list with large companies serving customers nationwide is incredible.

This is our 25th time ranking on this list, which simply could not be achieved if we did not have a strong, dedicated, caring team committed to providing our customers with the best service and customized fire alarm, security, access control, and CCTV video system solutions.

If you are looking for an exciting career with plenty of opportunities to grow and learn, we’d love to talk to you

Company Description

Washington Alarm is a local, 3rd generation family-owned small business with a reputation for being the Northwest’s most trusted alarm company. Providing our neighborhoods peace of mind and security is more important now than ever before and we’re looking for passionate people to join our family-oriented team.\r\rWe are not your average employer, but one that from the top down truly cares for our staff who make a difference in our communities every day by protecting our customer’s homes, businesses, and schools.\r\rAlong with celebrating our 80th year anniversary in 2023, we are honored to be recognized as #56 on the Top 100 security system companies nationwide by SDM. As a local small business, ranking on this list with large companies serving customers nationwide is incredible.\r\rThis is our 25th time ranking on this list, which simply could not be achieved if we did not have a strong, dedicated, caring team committed to providing our customers with the best service and customized fire alarm, security, access control, and CCTV video system solutions.\r\rIf you are looking for an exciting career with plenty of opportunities to grow and learn, we’d love to talk to you #J-18808-Ljbffr

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