Member Specialist

1 month ago

Portage, United States Honor Credit Union Full time
Position: Member Specialist - Portage (Full-Time) Location: Portage, MI
Job Id: 2827 # of Openings: 1 Member Specialist - Portage (Full-Time) ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR":
  • Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
  • The Platinum Rule - Treat others the way they want to be treated.
  • Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
  • See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
  • Reason over Rules - Make decisions that are good for the person and good for Honor.
  • Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR: Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further Honor Credit Union is looking for a Member Specialist to assist our members and be their go-to person for all their financial needs all while providing them with a best-in-class member experience.
  • Responsible for providing excellent member service and maintaining strong professional relationships.
  • Assists members with new loans and products, open accounts, advises of status of accounts and furnishes information on loans and products.
  • Provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, money orders and cash advances.
  • Keep up to date on products and help maintain product literature.
  • Receives and processes loan applications.
  • Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.
  • Performs miscellaneous duties as required.
WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION:
  • High School diploma or equivalent. Must be/or become registered as an MLO and have a Nationwide Licensing Number.
EXPERIENCE REQUIRED:
  • Customer service and data entry experience preferred.
KNOWLEDGE/SKILLS/ABILITIES:
  • Knowledge of company products and sales policies and procedures.
  • Must have a demonstrated ability to keep finances in order.
  • Excellent communications and public relations skills.
  • Well organized.
  • Attentive to detail.
  • Willingness to assist others.
  • Strong typing abilities.
  • Able to use PC, calculator, and office equipment.
WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer:
  • Medical with prescription coverage, Dental, and Vision.
  • 401k employer contribution & matching program.
  • Incentive eligible.
  • Paid time off and paid holidays (including your birthday).
  • Paid community volunteer hours.
  • Wellbeing spending account.
  • Various discounts on credit union products and services for team members & their families.
  • Additional perks included.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

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